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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4,1

based on 472 reviews
80%
Recommend This Property

Ratings Breakdown

472reviews

  • 5 Stars
    254
  • 4 Stars
    97
  • 3 Stars
    52
  • 2 Stars
    43
  • 1 Stars
    26

Lost and Found

By

juni 22, 2017

I forgot my personal care kit and had the worst customer service experience in attempting to determine if it was found.
First of all the phone rang out forever without being answered. I had to call multiple times over the course of two days to get someone to answer.
The person answering the phone was not helpful, indicating in a very robotic fashion that Housekeeping is responsible for lost items and that they will get back to me.
Never happened. Having spoken to the same person twice, I determined I was not going to be assisted.
I next tried the General Manager's phone. My calls always went to voice mail and no calls were returned.
Someone, a little more caring, called me to apologize for the poor customer service and indicated that my kit was found and that it would be mailed to me. I was also promised an e-mail.
As of the time of writing neither has occurred.
Highly disappointed with the customer service at this property.

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Florence, KY Holiday Inn

By

juni 21, 2017

platinumelite

Our stay in KY was enhanced by staying here. The staff and especially A..... was very accommodating and she helped make our stay more enjoyable by giving us a room with a tub instead of a shower. Everything was in tip top shape and a small thing but big to me was they provided a lot of coffee in the room and downstairs for our use. Thanx!!

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Good service

By

juni 18, 2017

club

Friendly staff!!
Restaurant is good.
I definitely will stay again.

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Comfortable bed but thin walls

By

juni 17, 2017

Front desk staff / check in and check out is almost never prepared. I recommend they review their process and compare it against process reviews of other IHG locations. They will learn some better practices or methods.

Priority Club membership at this location has been inconsistent. I've experienced 50% of stays that did not include priority check-in or check-out. See above comment about best practices of other locations.

Rooms have been clean and refreshed each day.

Walls are thin - a typical family with children sound like noisy neighbors. It isn't their fault.

No time for the Bar but it looks to be ok

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Below average for holiday inn

By

juni 16, 2017

platinumelite

I think something must have been happening in the lobby as soon as we arrived but the staff barely acknowledged us and kept starring at a lady talking in the lobby. We had to ask many questions about info that should have been given to us prior to completing the check in process.

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Below HI standards but nothing horrible

By

juni 14, 2017

Can't call room to room (must go through desk clerk and they cannot always answer), small beer wine selection in restaurant, no tea offered in lobby, indifferent desk clerk, does not make you feel welcome, gap in curtain so if you are on east side light streams in. Comfortable clean beds and pillows, nice bathroom, Great TV with clear picture and lots of channels, lots of parking, close to ball field and other restaurants and shopping, Kohls, Meijers, the mall etc. close to interstate but road noise not bad. We would probably stay here again but would also consider another property too.

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Family Wedding and Mammoth Cave Trip

By

juni 14, 2017

club

Upon arrival greeted by friendly staff and provided extra amenities. Clean rooms and comfortable beds, great breakfast, hard working staff! Family enjoyed the pool and we were easily able to watch national sporting event championship when arriving back to room after Mammoth Cave Trip.

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loved the restaurant

By

juni 13, 2017

great property but the restaurant and waiters were excellent, the food was great and we were able to enjoy the family while eating

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quiet, clean, comfortable

By

juni 13, 2017

great location if you need a quiet place, short drive to OH, IN, friendly staff, clean rooms

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Comfortable room and bed

By

juni 12, 2017

platinumelite

Two beds in room, clean and comfortable, shower room also very cleaning. Breakfast is also very good with many choice.

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Great location and room! Food value poor

By

juni 11, 2017

platinumelite

Loved location, great room and exactly what we wanted. The bed was very firm. The breakfast buffet had few options and many things we left empty add not filled so poor value

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The good

By

juni 11, 2017

platinumelite

Everything was mostly great the breakfast could be better . Should take example from the european hotels breakfast . Overall great experience

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