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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 440 reviews
90%
Recommend This Property

Ratings Breakdown

440reviews

  • 5 Stars
    288
  • 4 Stars
    83
  • 3 Stars
    38
  • 2 Stars
    15
  • 1 Stars
    16

Great service

By

六月 27, 2017

club

Everything​ we experienced was amazing! We will be back to visit very soon.

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Front desk

By

六月 26, 2017

club

This young lady was truly concerned. She apologized several times

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Very clean

By

六月 21, 2017

club

The facilities were very clean and the staff was extremely helpful.

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Usually i am very satisfied with IHG, however not this time

By

六月 20, 2017

platinumelite

First, I would start with welcoming me as platinum member. Nothing was said or done by the stuff regarding that. In the room there was no welcoming snack or water, whatsoever.
Second, my keys stopped working several times, after coming to re-load them, i had to go all the way up and it still didn't work, and get back in the middle of the night after a hectic working day. Wasn't pleasant, again, nothing was offered against this experience.
The bath had hair in it, same in the bed...
Finally at the end, when i asked to extend my checkout till 2pm, and i was said it's all settled, i was bothered twice: first by stuff member knocking on my door and asking why i am still there after 11 am (it was 11:30), and then by phone call. not pleasant at all.
the hotel itself is okay, however the service is not. and for this cost i can get better one in one of other network hotels nearby incl. breakfast (!), which i didn't have here.
Not sure if i am gonna stay in this network during my next business trip, for sure not in this hotel.

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Great Service and convienrce

By

六月 16, 2017

Will be returning more often for business. Really convienent when traveling to other cities in the state of Texas.

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Good Value and Easy Access to NE Dallas

By

六月 15, 2017

Fairly new, clean, and safe area with easy access to G BushTollway and easy access to Notheast Dallas / Richardson / Plano area.

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Great stay

By

六月 14, 2017

club

The staff was very friendly and helpful. Room was clean, cold and comfortable. The rate was excellent. Only thing I was not impressed with was there wasn't continental breakfast but there is an IHOP across the street. I would definitely recommend this hotel.

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room was comfortable

By

六月 13, 2017

room was comfortable but the services from the hotel staff starting with check in to check out as well as part of the restaurant area was very poor for a Holiday Inn hotel standards.

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My 50th High School Reunion

By

六月 07, 2017

I'm happy that the reunion committee chose the Holiday Inn in Garland as the lodging place for classmates traveling to the reunion. We stayed at this hotel when we came for our 45th reunion. Both stays were very enjoyable. The hotel is very well maintained and comfortable. It is in an excellent location for anyone visiting the Dallas, Garland, Plano or Richardson areas.

The staff is very accommodating. The restaurant staff was especially friendly, courteous and efficient.

We would definately recommend this hotel to others visiting the area and will stay there if we return.

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Bed

By

六月 06, 2017

comfortable. And the restaurant staff are always polite and very cheerful.

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Great place to chill

By

六月 06, 2017

club

Every thing was clean. Food was good in the breakfast bar. Staff was friendly. Pool was clean with plenty of towels.

Coffee maker instructions would be nice.

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Special Olympics

By

六月 05, 2017

Very clean and good location our athletes had a very good time

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