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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 1418 reviews
91%
Recommend This Property

Ratings Breakdown

1418reviews

  • 5 Stars
    739
  • 4 Stars
    475
  • 3 Stars
    111
  • 2 Stars
    50
  • 1 Stars
    43

Good location for airport and good restaurant

By

March 24, 2017

We stayed at this hotel prior to an early morning flight and for that purpose it is very good. Having stayed before we are aware that the carpark is often full and difficult to locate a space however on this occasion we were able to park right by the back door just as it started to rain!

Check in was disappointing. We were standing in the queue when a receptionist asked if she could help. She then proceeded to ignore us for some time as we stood at the desk and she finished whatever important thing she was doing on the computer. There was no recognition of REWARDS status, which had not been passed on by the travel agent, even when I produced my PLATINUM card. And as always no upgrades were available.

The mattress was the soft and most uncomfortable, in common with the HIExpress stayed in a few days previously.

Breakfast was excellent and the Express checkout efficient. The bus transfer to South Terminal was good enough although I still cannot understand how UK airports get away with being the only ones I have ever experienced that charge for hotel transfers. I'm sure the airport will blame the hotels and visa versa and they will both blame the environmental lobby. The least you could do is take credit cards on the bus.

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Disappointment

By

March 18, 2017

A particularly uninspiring food choice in the restaurant. I finally opted for a burger, which I can only describe as rather dry and overpriced, given it only came with some fries.

On my return checking to collect my car, despite three people on duty it took more than twenty minutes. It all seemed particularly inefficient.

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It's basic

By

March 18, 2017

club

Ok on the plus side it was ok for a night just. I am not expecting luxury at the price but this is an airport hotel and whether fir business or leisure ( and mine was leisure) is it not expecting too much that an extra bit of care is taken. Everything was basic and that's it. Fir the same price you can stay next to the airport terminal and save a coach ride in to check in. By the way being an ING member does not bring any real advantage

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Convenient and comfortable hotel for Gatwick

By

March 18, 2017

club

This hotel is ideally situated for Gatwicks North and South terminals. Parking is easy with a great shuttle service to the terminals. Returning and picking up the car couldn't be easier.

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Stay at Holiday Inn Gatwick

By

March 18, 2017

Very pleased, good hotel. Cleaning staff noisy very early in the morning which woke us up.

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Restful nights sleep prior to early flight

By

March 15, 2017

platinumelite

Courteous staff, clean facilities, restful nights sleep

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Great start to our holiday

By

March 14, 2017

club

We have stayed many times at Povey Cross when flying from Gatwick using the Park Stay and Go. This is a great way to start our holiday offf. The only thing that we don't like is the transfer bus and always book a taxi to the airport which takes only 5 minutes whereas the bus goes to both terminals and the only time we used it, it was late, then called in at another hotel and then dropped us off so far from the airport entrance that it took us 10 mins to walk there as I have mobility issues. The bus transfer took 25 mins, cost £3 each and you have to get your own suitcases on and off.

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Stress free

By

March 13, 2017

Great hotel for night before flying. Very friendly, stress free check in. Provided toiletries I'd forgotten and delivered to my room. Easy to park my car and collect on my return. Would definitely stay again when travelling.

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Good choice for Gatwick Airport

By

March 12, 2017

[Spire Elite - Sunday 5th March] I stayed here for one night and it was a good experience. The room was comfortable, quiet and dark. Breakfast was particularly good with very pleasant and efficient service with nicely cooked food in a relaxing environment. Finding a parking space was tricky but I expected that. It was just 5 minutes from the hotel to the South Terminal. Overall I'd be happy to stay here again.

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All inclusive pre departure stay with parking

By

March 12, 2017

club

With parking included and easy transfer arrangements to either Terminal, a stay including dinner and breakfast took the stress out of travelling from the North for our longhaul flight . We could set off relaxed and already in holiday mode!

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Great service

By

March 05, 2017

club

Staff are excellent and dealt with every enquiry with efficiency

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Breakfast

By

March 02, 2017

The pre booking and other info on the web didn't indicate at all if the room charges were B

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