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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 906 reviews
90%
Recommend This Property

Ratings Breakdown

906reviews

  • 5 Stars
    529
  • 4 Stars
    240
  • 3 Stars
    66
  • 2 Stars
    41
  • 1 Stars
    30

Location good, hotel, well location is good

By

May 20, 2017

The location of this property is nice. A lot of places to see and easy to get to. Rooms are small. Work out room is in need of a change but may be bigger than the rooms. I have stayed here multiple times because of the location and every time I feel like the staff treats the customers well not like a customer but like an inconvenience to the property. Never have been impressed and if you're looking for that overwhelming staff that makes you feel welcome this one is not it.

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Comfortable bed but could not sleep well do to outside noise

By

May 19, 2017

platinumelite

Since there were quiet rooms available we should have been informed

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Concert @ Van Andel

By

May 17, 2017

club

Great location within walking distance of the Van Andel. No complaints, however was rather expensive.

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Clean and comfortable

By

May 16, 2017

club

The hotel was clean and comfortable. Exactly as expected. It is extremely close to the downtown area, which was a huge plus.

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Great location and free parking

By

May 15, 2017

Free parking made this hotel absolutely worth the price. Within walking distance of everywhere I needed to go. Everything was clean and orderly, and staff members were friendly. Only downside was that fridges and microwave were not present in rooms, but they were available upon request.

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Nice hotel

By

May 15, 2017

Very close to DeVos Conference Center (10 minute walk). Easy access to freeways. Nice location near the river. The mattresses could use an update but I would still recommend this hotel.

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Great hotel!

By

May 14, 2017

club

Great location...easy to find. Welcoming staff, Comfortable rooms, Good food.

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Friendly staff

By

May 12, 2017

This is a pleasant hotel with friendly, accommodating staff. My only wish is that refrigerators were standard in the rooms.

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Great downtown GR hotel

By

May 11, 2017

club

Great location. Do not have to pay for parking! Great price. Staff were extremely helpful arranging cab and recommending places to see downtown GR. Will definitely stay here again.

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Good for Business Travel

By

May 11, 2017

EAsy to book at last minute. Perfect customer service.

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Fire the reservation service

By

May 10, 2017

club

The Hotel was good, as usual, but I feel we were stung by your reservation system. My wife has used the same method for several years to make a reservation. This time it didn't go well and the desk staff essentially said she was delusional.

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Great Service in Restaurant

By

May 08, 2017

club

My server was very pleasant and efficient even though they got very busy all at once. Food was good and hot when I received it.

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