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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 858 reviews
90%
Recommend This Property

Ratings Breakdown

858reviews

  • 5 Stars
    498
  • 4 Stars
    230
  • 3 Stars
    64
  • 2 Stars
    38
  • 1 Stars
    28

easy access location, centrally located

By

March 21, 2017

club

We liked the location immediately off our exit. Free parking and the ability to walk to our destinations downtown.
The desk clerk that checked us in was dry/borderline rude. The desk clerk at checkout was kind and when I questioned being charged significantly more than my on-line reservation this person gave me options to look into it.
The room was small, nothing extra except a coffee pot for the rate we were charged/

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My stay

By

March 21, 2017

Comfortable bed with a decent view. Good location. Complimentary parking was a plus. Most likely will recommend this location to anyone who is looking to stay in downtown.

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Great location

By

March 20, 2017

club

I have stayed at this hotel many times and appreciate the convenient location to downtown for business and/or leisure. Free parking is a plus. Clean and always friendly staff.

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Holiday Inn DT Grand Rapids

By

March 18, 2017

club

Excellent facility, clean, friendly and hospitable.

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All around Great Service

By

March 16, 2017

club

Everything was just perfect. I was traveling alone visiting my Son. I couldn't have picked a better hotel. Located in walking distance of just about anything you could want to do. The price was reasonable.

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Holiday Inn Downtown Grand Rapids

By

March 08, 2017

club

It was a great experience as always. Roomg was neat and clean. Staff was polite and professional.

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Wine Tasting Evening

By

March 07, 2017

club

Location near downtown amenities is great. Room was clean and comfortable. Lounge met our needs for a light meal before the wine tasting event. Had a good nights sleep. Breakfast was hot, tasty and included lots of coffee.

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Great Accommadations

By

March 07, 2017

My stay at Holiday Inn Grand Rapids Downtown was wonderful.

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Disappointed

By

March 05, 2017

platinumelite

Disappointed in this hotel. No one seems to care once you check out. If you leave something behind in the room just kiss it goodbye.

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Nope.

By

March 05, 2017

club

Room has a musty smell to it. Air-conditioned would make an extremely loud noise every 3 minutes and we weren't able to sleep at all. the thermostat of our room was flashing a "wrench " so clearly it needed to be looked at. We brought this to the attention of the gentleman that checked us out and he blew us off. He didn't thank us for brining it to his attention or for staying the night. He just ran our credit card and that was it. Extremely rude.

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Comfy bed, great location, great service

By

March 04, 2017

club

This is a great hotel to stay at for business: no problem parking downtown, comfy bed, close enough to walk to restaurants, efficient service, and a friendly bartender who showed us where to go.

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Overnight stay

By

March 03, 2017

club

It was some what we expected. Rooms smaller than we would think. Bartender was cold at best. Shower was good. Bed was comfortable. Small TV.

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