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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.7

based on 524 reviews
97%
Recommend This Property

Ratings Breakdown

524reviews

  • 5 Stars
    391
  • 4 Stars
    99
  • 3 Stars
    25
  • 2 Stars
    5
  • 1 Stars
    4

Housekeeping needs to wear a hair net.

By

June 25, 2017

I checked in very late at night for a multi-night stay. The clerk was nice, but did not acknowledge my IHG status and I did not receive amenity points which was disappointing.

Upon checking in, I unpacked my belongings and eagerly prepared to get into the bed to sleep. After pulling back the comforter, I was shocked to see the sheet COVERED with long brown hairs. I stopped counting after 20 hairs, they were just all over. Convinced that my sheets were not washed, I called the front desk.

The clerk was very apologetic and quickly switched me rooms. For the hassle of re-packing, changing rooms, and unpacking again, the clerk gave me a drink voucher which was worthless to me as I do not drink. The clerk was very professional and kind though.

After moving a couple rooms down, I was very frustrated to again pull the comfortor off and again see sheets with hair on them. This time, there were only 4-5 hairs, but still unprofessional. I was only a few hours away from a meeting and needed to sleep so I just slept on top of the comforter. I now think that it wasnt an issue with the sheets not being washed, but rather the housekeeping employee's hair is shedding as they make the bedding up.

As a very frequent traveler, this was definately on the short list of disappointing IHG stays. I would have appreciated a points bonus rather than a worthless drink voucher, but ultimately I just wanted a bed with no hair on it.

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Friendly staff and great service

By

June 24, 2017

club

I stayed here for about a month and overall had a great time. Only suggestion is to double check times with the shuttle, seems like there's a lack of communication when it comes to that.

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Staff

By

June 22, 2017

club

Very friendly, we requested more coffee and were supplied upon request.

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Ok but..

By

June 22, 2017

club

Beds comfy, rooms great, but wait staff seemingly overwhelmed .

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Comfortable Room

By

June 22, 2017

We didn't stay very long (1:30 AM-8:45 AM) but we got a great night sleep in a very comfortable bed and the air conditioner kept the room nice and cool. At 9 we were in the restaurant for their breakfast buffet which was nice enough and the coffee tasted great. We didn't get the greatest service from the waitress, she seemed to forget about us so we had to go looking for her to remind her about bringing water, more juice

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Great Service!

By

June 21, 2017

club

The whole staff was very accommodating and helpful with all of our various needs.

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Customer service

By

June 21, 2017

club

Customer service was wonderful. Restaurant waitresses were exceptionally! Housekeeping very friendly.

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Great hotel

By

June 20, 2017

platinumelite

Great staff, beautiful room, fun bar and great breakfast buffet. 5 minutes to Lambeau Field

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Great service

By

June 19, 2017

platinumelite

The staff is always willing to assist. If there is a problem they will make it right.

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Overnight Stay - Uneventful and Good

By

June 19, 2017

club

The hotel was clean, the staff were helpful. The breakfast was free wth a coupon given at check-in; the waitress would not let me pay, even a tip! The only problem was a man in the adjoining room talked for thirty minutes until about 11p. Can't fault the hotel, it just happened, but it was noteworthy.

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Front Desk Staff

By

June 15, 2017

When I approached the desk the girl behind the desk was on the phone the man behind desk said she can help you-not sure why he couldn't. The girl gave no eye contact and hurried to check me in. Each time we passed the desk in or out the staff behind the desk were chatting and didn't even acknowledge our presence. I found them to be rude!!

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Nice rooms

By

June 14, 2017

club

Nice rooms clean rooms
Breakfast was good but could of been a little hotter

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