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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 905 reviews
89%
Recommend This Property

Ratings Breakdown

905reviews

  • 5 Stars
    482
  • 4 Stars
    302
  • 3 Stars
    83
  • 2 Stars
    19
  • 1 Stars
    19

部屋の広さ ベッドが大きい!

By

2017 二月 20

このクラスのホテルでは 考えられないくらい 広い部屋と大きいベッド。ツインルームはセミダブルベッドがふたつあるようです。シングルは残念ながら バスタブはありませんが ツインはバスタブとshowerルームが独立しています。

ビジネスにファミリーにおすすめのホテルでした。

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Spacious room and very friendly staffs

By

2017 二月 20

The room is very spacious. The staffs are very helpful and friendly. However, the air-conditioner in the room was not working properly and it was not cool enough for us to sleep (as the sheet is very good in warm-keeping, we really need the air-con to be cool enough, otherwise, it's very hot).

Besides, the night-light would be more useful if it is put in front of the toilet instead of under the desk beside the bed so that it would be easier for us to go to the toilet in the dark without disturbing our roommate's sleep.

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交通方便,服务一流

By

2017 二月 20

platinumelite

在上下九步行街旁边,周围环境较旧,但有老广州的气息。酒店内部环境较好,房间也非常干净,总体感觉不错。服务人员专业热情,非常好。

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硬件设施不错,服务质量对不上洲际的品牌

By

2017 二月 14

club

入住当天浴室和房间地板上发现有头发和前住店客人留下的垃圾。入住第三天中午准备退房的,但是在没有要求打扫的情况下早上八点半,客房清洁人员就开始按门铃,开门进来要开始打扫,此时,我们全家三口还在睡觉。体验非常差。

Posted byHotelStaff
2017 二月 16
尊敬的an ni s: 感谢您下榻广州十甫假日酒店并抽出宝贵的时间给予意见反馈。 我们非常遗憾未能给阁下带去满意的入住体验,请接受酒店管理层诚挚的歉意!关于您提及房间卫生清洁及收到打扰的问题,酒店客房部已经针对此事作出改进措施,加强员工的培训和日常的督导,避免类似的情况再次发生。 我们希望有机会再次获得您的青睐,以体验我们的应有的服务品质,期待您的再次光临!
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环境很差。 服务一般!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!

By

2017 二月 14

club

大堂很吵,很大油烟臭味l .每次进出酒店都要忍受油烟恶臭。 房间内的保险箱坏了,要两次才能修好。 房内温度不能调节。向前台反映,得到的答复是只能打开窗户自然调节!

Posted byHotelStaff
2017 二月 16
尊敬的Alan: 感谢您入住广州十甫假日酒店并给予我们的入住反馈。 我们非常抱歉得知您的此次入住未能获得满意的入住体验,请接受我们诚挚的歉意!您提及的问题已经引起酒店管理层的高度重视,并且立即组织相关部门跟进,宾客的意见对我们来讲非常重要,将帮助我们不断提升酒店的服务品质。 再次感谢您的及时反馈,希望您的下次入住我们能够为您带去满意的入住体验。
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床铺舒适,服务一流。

By

2017 二月 13

club

很好,很满意 ················································································································································································································································································································

Posted byHotelStaff
2017 二月 14
尊敬的grace0226: 非常感谢您选择入住十甫假日酒店并给予我们的认可评价。 宾客的满意是对酒店全体员工最大的鼓励和回报,假日酒店一直倡导“真实体验”的服务精神,让每一位宾客都能感受到轻松、自在的氛围。 期待不久的将来能够有机会再次为您服务。
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给服务点赞

By

2017 二月 10

在十甫假日住的很舒服。离开酒店后发现电脑充电器落在房间,打电话给前台说明情况后工作人员很快就确认找到,还帮忙快递寄还。因恰巧遇到春节放假快递不收件,手机尾号是6931的工作人员还特意给我发信息说明情况。给你们的服务点赞,谢谢你们!

Posted byHotelStaff
2017 二月 13
尊敬的imRock: 非常感谢您下榻广州十甫假日酒店并抽出宝贵的时间给予评价。 我们非常开心得知您获得满意的入住体验,“打造宾客挚爱的杰出酒店”是假日酒店的服务宗旨,您的鼓励是对我们最大的回馈,真诚的期待您的再次光临!
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Location is good,staff is friendly and helpful

By

2017 二月 10

club

Upon check out, couldn't flag a taxi and a bell boy came out and volunteer to go outside and successfully came back with a taxi for me, excellent service and good attitude. Tried to offer a tip but refused and claimed that it's his job to see guest leaving with a smile.
Unfortunately I was in a hurry and didn't get his name.

Posted byHotelStaff
2017 二月 13
Dear Tomtom, Thank you for choosing our hotel and for taking time to sharing your experience to us. We are pleasure to hear that you enjoyed your stay with us, especially our bell service.It's something our staff takes great pride in. We look forward to welcoming you back to our hotel very soon.
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地理位置优越,服务一般

By

2017 二月 07

春节期间预订了4晚,由于是旺季,无普通房,只有行政房,实际并非行政楼层,只是普通楼层加行政待遇,行政酒廊装修,下午茶在大堂吧,着重吐槽早餐,其中一天外出觅食,其余均在酒店食用,十点半结束,九点半去就餐好多已无,也并未添加,有一天居然说无鸡蛋了,没有煎蛋,炒蛋,蛋卷,只有白煮蛋,据观察,实际就餐人数并不算多,服务质量一般,地理位置确实不错

Posted byHotelStaff
2017 二月 08
尊敬的Fish: 感谢您下榻广州十甫假日酒店并抽出宝贵的时间给予我们的反馈意见。 我们非常遗憾未能给您的广州之行带去满意的入住体验,请接受我们诚挚的歉意!感谢您及时向我们反馈早餐发生的问题,我们非常重视宾客的意见,已经转到餐饮部立即调查并做出改进,避免类似的情况再次发生。 希望此次的入住经历不会影响您在今后继续支持洲际酒店集团,我们真诚期待有机会再次为您服务!
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服务好,位置佳

By

2017 二月 07

酒店位置好,上下九周边吃的地方太多了。酒店干净整洁,服务人员热情,办事效率高。下次还入住!!!同行的吃过酒店自助,感觉品种较少。

Posted byHotelStaff
2017 二月 08
尊敬的luxi: 感谢您选择入住十甫假日酒店并给我们的反馈意见。 很高兴酒店员工的服务态度和卓越的地理位置都能都获得您的认可!同时感谢您提出关于自助餐的建议,我们会转达给餐饮部作出改进。 真诚期待您的再次光临!
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服务一流

By

2017 二月 06

club

服务一流,服务一流,服务一流,服务一流,服务一流,服务一流,服务一流,服务一流,服务一流,服务一流,服务一流,服务一流,服务一流,服务一流,服务一流,服务一流

Posted byHotelStaff
2017 二月 07
尊敬的jackie27: 感谢您选择入住十甫假日酒店并对我们服务的认可! “打造宾客挚爱的杰出酒店”是我们的服务宗旨,真诚期待您的再次光临!
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广州假日服务不错

By

2017 二月 06

club

酒店位置很不错,在繁华商业街上,周边便利店、餐厅很多,酒店整体服务还不错,房间宽敞,舒适度较高,卫生方面也干净,值得推荐!

Posted byHotelStaff
2017 二月 07
尊敬的Dick: 非常感谢您入住广州十甫假日酒店并抽出宝贵的时间给予我们评价! 我们非常开心得知您获得满意的入住体验,您全方位的认可同样也是对我们不断提升服务品质的激励,真诚期待您的再次下榻!
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