Rated 4.4 out of 5 by 543
Rated 3.0 out of 5.0 by Sophia1saskia Enjoyable stay ruined by assumed company policy
We stayed for 2 nights for my son's 2nd birthday. My parents kindly treated us all and paid for everything, including the four rooms. Upon checking in, my parents were asked if they wanted to use a card to bill things to their room, which they did. There was no mention of a limit on this. There were 8 of us altogether, and as my parents were treating us all, all of our meals and drinks were billed to their room. On the 2nd afternoon, my other half was asked when my parents were going to settle their bill whilst ordering a drink. When we came down for dinner that night, we were handed an invoice with a letter asking them to settle up. Another letter was posted under their door at 1:30am and we were again asked at breakfast. They felt hounded, chased and somewhat offended by all this. As if it was being insinuated that we were going to do a runner without paying. It really did ruin the stay for us all somewhat. We ate all of our meals at the hotel, had no shortage of drinks and had already paid for our 4 rooms. They spent a small fortune at this place and felt completely disrespected for it. It's like going for a meal at a nice restaurant and being asked to settle the bill after each course incase you can't afford it. Ridiculous. I appreciate that there must be some company policy in place, but some mention of that should be made when checking in. And being hounded every time you come downstairs is unnecessary and frankly, rude. I've never stayed in a hotel where this is the case, you pay for your stay at check out. It's unfortunate as the food was very nice and the restaurant and bar staff in the evenings were absolutely fantastic. Couldn't fault the service at all, they couldn't do enough for us. Despite this, I can't imagine any of us will stay at this holiday inn again, or indeed any other holiday inn.
October 1, 2015
Rated 4.0 out of 5.0 by Bob1064 Great Location in relation to Surrey university
Location is great if you are coming to Surrey University campus, Staff in general is helpful.
September 30, 2015
Rated 5.0 out of 5.0 by calmk Friendly and welcoming
The staff were very friendly and happy to help in any way to make my stay as comfortable as possible.
September 29, 2015