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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 673 reviews
87%
Recommend This Property

Ratings Breakdown

673reviews

  • 5 Stars
    391
  • 4 Stars
    149
  • 3 Stars
    66
  • 2 Stars
    46
  • 1 Stars
    21

Fun weekend

By

October 18, 2017

club

Overall good experience... just a few minir issues as listed in my issued of my stay. The staff is always great, therefore the minor issues dont matter, we are always treated respectful. The desk clerk read the reservation and saw it was my daughters bday to and was very celebratory about it....we have been ataying at holiday inn in gurnee since 1996 everytime we visit, never go elsewhere

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Great service!

By

October 16, 2017

club

The hotel was very clean and the front desk staff was very friendly and welcoming!

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Great place to stay

By

October 13, 2017

Great service, location and cleanliness! Would recommend this location.

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Great staff and comfortable environment

By

October 13, 2017

club

The staff has always been amazing. very helpful. the hotel is easy to get around and has everything needed there! the rooms are spacious and comfortable! I was able to get my work done and relax!!!

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Good iotel

By

October 11, 2017

club

Great customer service at check in. Rooms were clean and fresh

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Great service all around

By

October 10, 2017

The entire staff was helpful and friendly and most accomodating. Because there were alot of guests at the hotel during my stay, the dining area in the mornings was very busy and light on staff, however, they were doing a pretty good job keeping up with the crowd.
I appreciated their attention to our group and their very noticeable aim to please.

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Friendly staff. Good breakfast.

By

October 09, 2017

club

Staff was friendly on all occasions . Breakfast was good quality and wait staff proficient. Quiet rooms. Convenient location.

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IHG Member

By

October 05, 2017

platinumelite

Not able to upgrade to suite, we didn't have a refrigerator or microwave.

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Wonderful Week

By

October 04, 2017

club

We were in town for a conference and we were very happy with the Full breakfast we were offered each morning. And when the Wi-Fi password changed at the end of the week, the front desk was very helpful with the new password even when I had to call back because I had trouble with the new password.

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Pleasant stay

By

October 03, 2017

club

Good place to stay, relax and unwind. Very comfortable stay.

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Towels in Room

By

October 03, 2017

club

The towels felt like sandpaper. They were very rough.

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Great service

By

September 27, 2017

club

Staff was very friendly. The room is great and bed is very comfortable. Highly recommend.

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