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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.4

based on 961 reviews
87%
Recommend This Property

Ratings Breakdown

961reviews

  • 5 Stars
    560
  • 4 Stars
    295
  • 3 Stars
    66
  • 2 Stars
    29
  • 1 Stars
    11

很棒的酒店

By

July 26, 2017

很不错的酒店,性价比很高,办入住时员工有会员认知,就是之后叫总机送红酒开瓶器,真的等了快一个小时了都没有送来,说是都送完了,其他的都很好

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设施差强人气,但服务很好

By

July 26, 2017

总体感受是积极的,设施方面不那么令人满意。
入住:识别S身份,因为没有酒廊,沟通之后给了双早。满意。
房间:普通房间有异味,要求换房,因为双人间满房,换到了家庭套房。一开始觉得不错,时间久了发现有下水道的异味,蔓延到整个客厅,关了洗手间的门稍微好一点,电话前台,送了空气净化器,将就过了一晚。第二天换了商务套,比较舒适。
泳池:大小一般,毕竟在假日这个级别不能要求太高。水质不算清澈,体验一般。
上网:网速不稳定,打王者荣耀卡死了好几次!差评!
早餐:在假日这个级别,品种算非常丰富。第一天看到有厨师没有佩戴口罩,扣一分。
考虑到价格,总体满意。

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标准的HI

By

July 26, 2017

很标准的假日酒店,大堂内的香氛很熟悉。房间内干净整洁,就是空调的声音在晚上稍显明显。前台对会员能准确识别,并能满足我的合理要求。离地铁站入口步行不超过10分钟,在合理范围内,离商区也很近,是非浙A牌照车辆来杭自驾游很好的歇脚点。

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Great Service

By

July 26, 2017

platinumelite

Its a pleasure being in Holiday Inn. The ambience is so nice

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硬件维护和管理到位的一家HI酒店

By

July 25, 2017

多年以前的一个寒夜,自驾路过酒店上了一下酒店的洗手间,这个短暂的停留让我对这家酒店有了很深刻的印象;
这回路过刚好就定了这家酒店,讲真因为年份原因有点担心酒店硬件老化,在洲际和这家假日徘徊,最终好奇心决定了入住这里;
事实证明担心是多余的,酒店的硬件维护非常到位,整体的客房卫浴设施和装修材料颜色都让人心情舒畅,彬彬有礼的工作人员让人宾至如归;
酒店宾客关系部工作人员认真细致,入住前两次电话确认入住细节赞一个,并且升级了行政套房,非常感谢;
最后感谢本次入住提供服务的钱江新城假日酒店的工作人员。

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服务一流

By

July 25, 2017

club

前台服务员热情推荐该集团的会员卡,并耐心讲解会员卡的使用流程;床铺很软,房间卫生干净整洁,且房间整体布局比较舒服。卫生间的配套用品有待进一步加强。浴巾的摆放位置最好改正下。因需要买私人用品,服务员及时给予了帮助,这点做的非常棒

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房型不合适,设备设施有待提升

By

July 25, 2017

1、一个人预留了标准间;2、浴室及客房卫生有待提升;3、水果不太新鲜;4、互联网速度较慢;5、酒店的设施设备老化较快

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床铺舒适,客房空间合理

By

July 25, 2017

满足休闲出游的基本需求,客房设施不是很新,但是质量还是不错的。有什么需求可以找服务人员帮忙,也会得到比较满意的服务

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服务好, 房间舒适

By

July 25, 2017

club

酒店所有工作人员都非常友好; 房间布置得很舒适; 办理入住和办理退房的效率高; 地理位置好, 周围是居民小区, 相对比较安静.

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经济实惠的一次出游

By

July 24, 2017

钱江新城附近住过多家酒店,假日酒店还是第一次住,没想到这里的服务还真不错,前台笑脸相迎,房间比一般的假日酒店宽敞很多,还是满舒适的,只不过已经很多年了保养的还是不算太好,洗脸水池居然还是裂缝的,幸好早就有了,否则会不会认为是我干的呢。房间要求是远离电梯的,但是偏偏给了紧挨电梯的,算了就一晚也无所谓了。

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新城新假日

By

July 24, 2017

钱江新城,不输任何一线城市的CBD,这里尽管酒店林立,但性价比最高的,还算是假日酒店。交通方便,环境清幽,这是一座崭新的酒店。干净的环境,礼貌的服务,便捷的交通,让商务之行更加高效舒适,还会再次选择。

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杭州钱江新城假日酒店住后感

By

July 24, 2017

club

酒店前台热情礼貌,环境整洁,装修较新,服务也很周到,早餐也比较丰盛,停车免费,酒店到西湖驾车也比较方便,唯一不足就是酒店隔音比较差,不管是房间与房间之间,还是房间与酒店外,有点吵。总体来说,这是一次很快乐的入住体验。

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