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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.2

based on 1500 reviews
80%
Recommend This Property

Ratings Breakdown

1500reviews

  • 5 Stars
    708
  • 4 Stars
    541
  • 3 Stars
    176
  • 2 Stars
    40
  • 1 Stars
    35

床铺硬度适中

By

October 23, 2017

club

床铺硬度适中,办理入住快速,退房时也会比较方便。
四年前也住过这家假日,当时就觉得很不错。四年后再住,一进大堂门厅就发现,原来之前住过。熟门熟路的就办了入住。

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服务不错

By

October 23, 2017

club

地理位置非常不错,靠近西湖,停车有些不便,前台服务热情,房间设施有些陈旧,洗浴用品需要提高,大堂环境稍显嘈杂。

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还不错的体验

By

October 23, 2017

这次升级到复式套房,房间非常宽大舒适,但是楼下温度太低,又没有暖空调。楼上的空调热风也无法到达楼下,导致楼下很不舒服,有点着凉感冒了。淋浴室的下水还是不很通畅。房间靠近电梯机房,晚上有很大的马达声,对睡眠有些影响。其它还不错。

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总体还行

By

October 23, 2017

更适合商务出行,带着小朋友环境略差了一点,房间不大但好在整洁干净,紧挨地铁出行倒是很方便。但旁边在修路,很乱要绕着走,入住首晚听着外面很吵,晚上11点多实在受不了打开窗帘,发现竟然窗户是开着的

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性价比高的入住

By

October 23, 2017

IHG的服务我一向都是满意的,对于至悦会会员有特别礼遇,可以使用行政酒廊,也赠送了晚餐,非常超值。不过这家酒店设施略陈旧,特别希望能装修。考虑到价格摆在这里,还算是合适的。

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方便快捷

By

October 23, 2017

club

性价比比较高的一次入住,酒店设施不错,外部环境因为施工比较差,夜间稍有噪音,房间卫生程度一般,一些细节部位并没有清理到

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早餐很好

By

October 23, 2017

club

床铺舒适,干净整洁,服务周到。会再次入住。
酒店周围环境不好,正在修路。有地铁站, 离西湖很近,非常方便。

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客服服务热情

By

October 22, 2017

club

能给客房提供手机充电器,
大堂礼宾部能及时回答问询,
交通便利,离火车站很近,15-30分钟路程
早餐一般般
前台服务热情

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服务很好

By

October 22, 2017

club

酒店地理位置很好,出门就有地铁站,可惜附近在修路。入住的房间能听到施工的声音,致电客服中心回答我晚上八点会停止,晚上回酒店时果然安静了。早餐的种类和其他住过的酒店差不多,但是接待的服务员亲切的微笑问候和送别让人印象很深。酒店客房的灯光在我看来一直过于昏暗,这家也不例外,另外就是大概时间有些久,所以客房是盆浴而不是淋浴设施,莲蓬头的方向也有些问题,床头的电话不通。总的来说是一次不错的入住体验,下次还会考虑住这边。

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服务热情

By

October 22, 2017

酒店设施比较老了,卫生间空间小,没有做到干湿分离。赠送的水果品质有待提高,果品个头比较小,如果能够提供削皮器会更好。

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服务一流、环境舒适

By

October 19, 2017

platinumelite

员工服务非常好,无论是前台接待、餐厅服务还是保洁卫生,态度和蔼可亲;地理位置优越,出行方便,楼下就有地铁口;床铺干净舒适,枕头高度适中,晚上安静,睡眠质量很好

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舒适的酒店

By

October 19, 2017

酒店位置很好,在市中心,交通便利。设施还算好,比较舒服。早餐的种类很丰富,超出预期。唯一不足的就是酒店旁边貌似在地铁施工,周围有一大圈围档,大堂的出口被挡了一半。

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