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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.2

based on 1116 reviews
80%
Recommend This Property

Ratings Breakdown

1116reviews

  • 5 Stars
    523
  • 4 Stars
    397
  • 3 Stars
    135
  • 2 Stars
    31
  • 1 Stars
    30

床铺很舒适,服务较好。

By

February 21, 2017

platinumelite

酒店软件(服务水平)比硬件更好,但服务水平较10年前还是有差距的、主要原因是行政楼层的服务员更换泰频繁,新的实习生业务很不熟练,应该将大堂前台熟练员工保持在行政楼层工作,能总是感到回家的感觉。

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杭州可选择性不多

By

February 21, 2017

城东市中心,出差最佳选择。非高峰期去萧山机场20min。性价比一般。卫生间排气系统有点问题,空调声音有点大。

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免费升了房,放假很大

By

February 19, 2017

免费升了房,放假很大。还送了水果,热水有点小,健身房不错,餐厅不错,味道做的挺好的。其他的还没有体验

Posted byHotelStaff
February 21, 2017
感谢入住杭州国际假日酒店并给予酒店的认可,我们会根据您的意见反馈让工程部检查热水出水问题,期待您能再次入住我们酒店。
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设施一流,床铺舒服

By

February 18, 2017

club

床铺舒服,设施一流,总体体验较好。住过其他洲际酒店,但第一次住假日酒店,总体印象很好。有机会可以体验其他城市的假日酒店。

Posted byHotelStaff
February 21, 2017
感谢您对洲际集团酒店的支持,我们会一如既往为您提供优质舒适的入住体验,期待您的再次光临。
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服务一如既往的好

By

February 17, 2017

酒店旁边在修地铁,但酒店贴心的准备了耳塞,不过还好,入住时候没有听到很大噪音,服务还是一如既往的好。

Posted byHotelStaff
February 21, 2017
感谢入住杭州国际假日酒店并给予酒店服务的认可,期待您的再次光临。
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Great hotel experience

By

February 17, 2017

platinumelite

Hotel staff was very friendly and helpful. Being IHG platinum enhanced the experience

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睡眠舒适

By

February 16, 2017

club

酒店的地理位置不错,不过正好碰上大门口马路围闭施工,所以停车打车不太方便。虽然没太大噪音,但是酒店也给每个房间准备了静音耳塞,很贴心。

Posted byHotelStaff
February 17, 2017
感谢入住杭州国际假日酒店,酒店地处建国北路与凤起路交叉口,距离火车城站仅8分钟车程,距离西湖景区仅5分钟车程。周边银行、写字楼、餐厅遍布,是您出行的便利之选,一旦地铁全线开通,将会给您带来更大便利,感谢您对市政建设的支持,也感谢您对我们的理解和支持,期待您的再次光临!
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性价比好的酒店

By

February 16, 2017

club

酒店整体的环境比较整洁,房间的设施齐全。床很舒服。酒店服务人员的态度十分好。而且其他的要求也能及时的得到满足。酒店位置很好,出行很方便。

Posted byHotelStaff
February 17, 2017
感谢入住杭州国际假日酒店,很荣幸我们的服务得到您的认可,期待您的再次光临。
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非常好

By

February 15, 2017

club

带着小宝宝,需要午睡,抱着试试看的想法问了前台能不能延迟退房,前台很热情的给延迟到了2点。整个酒店服务都很热情。

Posted byHotelStaff
February 17, 2017
感谢入住杭州国际假日酒店,很荣幸能够为您和您的家人提供服务,期待您的再次光临。
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员工态度友好,服务非常棒

By

February 15, 2017

club

酒店员工服务超级棒,培训到位,见到客人都很有礼貌的问候,遇到问题马上给解决了,并且一直道歉。让我感到很舒服

Posted byHotelStaff
February 17, 2017
感谢入住杭州国际假日酒店,您的满意是我们最大的追求,感谢您对我们服务认可,我们会继续努力,期待您的再次光临。
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陪家人旅行度假

By

February 14, 2017

club

酒店周围环境不错,空气非常好,远离都市喧嚣。服务人员也非常热情,就是交通比较不方便。适合一些旅行度假的人。

Posted byHotelStaff
February 15, 2017
感谢入住杭州国际假日酒店,很荣幸我们的服务得到您的认可,期待您的再次光临。
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Great service

By

February 14, 2017

club

Thank you for Front desk so much warm service. And great room with comfortable bed and wonderful view.

Posted byHotelStaff
February 15, 2017
Thank you for choosing stay at holidayinn Hangzhou city center, we are pleasure to see you here,looking forword to see you soon.
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