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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.2

based on 1251 reviews
80%
Recommend This Property

Ratings Breakdown

1251reviews

  • 5 Stars
    587
  • 4 Stars
    449
  • 3 Stars
    150
  • 2 Stars
    35
  • 1 Stars
    30

房间

By

May 26, 2017

club

有点旧,可以考虑轻装修 111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111

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即使是至悦会员也得不到卓越的服务体验

By

May 25, 2017

洗一件薄T-shirt 和短裤,提前取回必须加急,买新的也用不了那么多钱;酒店没有一点通融的余地,即使是将电话打到了洲际酒店总部的客户关系部也没有用;一味强调流程和规定,为什么武汉的晴川假日就可以呢!究竟是洲际酒店的问题还是业主的问题!这家假日酒店的服务可以说排在中国假日的后几位了,总经理应该好好向上海古井/青岛中心等等.....好好学习取经了! 希望下次入住会有惊喜体验

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服务很好,地方不错

By

May 23, 2017

platinumelite

交通也便利,离西湖不是很远,已经入住两次了非常不错,门口由于修路进去不是太方便,工作人员服务态度非常不错的

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意外的惊喜

By

May 23, 2017

platinumelite

被抽中了想不到的惊喜。受到了经理们的热情迎接,收到了鲜花礼物和免费的烛光晚餐,房间布置也很美丽,我和女朋友都非常开心。

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为什么一定要有标题

By

May 23, 2017

club

除非外面的施工结束否则不会再入住
与预期中的HOLIDAY INN差距很多
继续加油,原本没有这么不满意,越是填问卷越觉得不满意

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床铺舒适,服务一流。

By

May 23, 2017

床铺舒适,服务一流。交通还不错,以后地铁通了会更方便的。
好像没送水果,是取消了么?今天刚离开别的假日酒店,有送水果呀?

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舒适方便

By

May 23, 2017

platinumelite

由于酒店附近正在修建地铁,所以噪音相对比较大,外部环境也比较差一些。酒店的工作人员热情有礼貌,会主动打招呼;每次都会准备迎宾水果很贴心。前台办理入住或退房时常需要排队,也许是酒店生意不错的表现。期待着下一次的入住。

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入住很好

By

May 22, 2017

酒店出行很方便,周边餐饮饭店很多,这次入住主要是由于开会,行政酒廊会议室免费使用2小时,前台人员比较热情。

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早餐丰富,床铺舒适

By

May 22, 2017

club

应该是比较老牌的假日,硬件有些老了,但是服务不错。地理位置很好可是底下还在修地铁的缘故酒店外部环境和进出交通还是有影响。二楼西餐厅早餐品种丰富,另外床铺很舒适是假日一贯的水准!

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location,breakfast.

By

May 22, 2017

platinumelite

位置很方便,到火车东站或者西湖景点都很方便;早餐不错,提供中式面条及白粥。
外部地铁施工,不过房间隔音效果不错,基本上无影响。

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设施老化

By

May 21, 2017

platinumelite

沙发上污渍 地毯上污渍 已经无法清洁干净 家具上很多灰 拖鞋应该放置在套房的楼下 电视的usb口居然不能播放USB key上的视频文件

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前台接待人员服务热情,工作高效!

By

May 21, 2017

住过多次假日酒店,杭州国际假日酒店的前台接待人员是最满意的一次。还有礼宾部的工作人员主动帮我拿行李并帮我叫去机场的出租车。总之,服务非常满意。

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