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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 1350 reviews
81%
Recommend This Property

Ratings Breakdown

1350reviews

  • 5 Stars
    638
  • 4 Stars
    487
  • 3 Stars
    159
  • 2 Stars
    35
  • 1 Stars
    31

机器人很新颖

By

July 25, 2017

club

机器人代替服务员送房间物品很有趣,在房间门口自动电话给客人,客人开门,看到小小机器人很欣喜的感觉。指示清晰,易于交流。

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酒店较为厚道,服务意识较好

By

July 25, 2017

酒店位置一般,距离西湖相对有点距离,出行大部分情况都需要打车,酒店早餐还算可以,行政酒廊较差,种类少,味道一般。服务人员意识较好,总体来说,性价比较好。

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前台服务不错

By

July 25, 2017

速度很快,态度很好。大堂吧的布朗尼味道不错,而且很便宜,蛋糕类的性价比都不错。门口在修地铁,但我住15楼没听到噪音。交通不算方便,但地铁开通了应该就方便了。

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炎炎夏日的一丝清凉

By

July 25, 2017

杭州高温40度,在假日放松的氛围下感到了爽快的清凉。服务员的专业与敬业使得我这次旅行非常的顺利。一如既往的优秀是选择这里的原因。虽然地铁施工给外部环境带来了破坏,但是酒店内依然是同类酒店里最好的。

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Holiday Inn - Always a good option

By

July 24, 2017

club

Great inside although the outside was a building site,.

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综合住宿条件不错

By

July 24, 2017

club

房间空调需要一定的提升,可调节的选项有限,内部环境还可以,房间内空间略小。预定方便,快捷。希望评论字数少点。

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床铺舒适,设施齐全。

By

July 23, 2017

platinumelite

当晚凌晨入住酒店,在登记的过程中由于需要登记4人,催促了下前台,结果前台接待回答语气不耐烦!房间床铺很舒服,干净整洁,欢迎水果种类还行,客服房整体满意!

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是我入住过的最差的假日酒店

By

July 23, 2017

房间很老旧,房间很小,2大一小感觉没法舒适入住,打扫的卫生也不够干净,角落里还能找到好几根头发丝,卫生巾也好小好挤,预定房间和退房都等待了好久,服务员的服务态度和效率整个需要提升

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游泳池很多人

By

July 23, 2017

酒店虽然有些陈旧,楼道和房间里有些味道,房间的空调也不太给力,但是员工都很友善。晚上的自助餐人不多,就餐比较从容。游泳池稍小,都是学游泳的小朋友,人很多,基本上游不开。

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服务一流

By

July 22, 2017

platinumelite

这是我第一次入住这家酒店,酒店位置还不错,服务态度也可以。因为下午有电话会议要参加,申请延迟退房到16:00,酒店也帮忙做了安排,所以印象不错。

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交通便利,礼宾专业

By

July 21, 2017

地理位置方便,地铁也终于修好了,打车方便,到东站便捷,酒店去市中心任何一处都很方便。礼宾部专业,基本要求和服务都非常好,舒心,便捷,适合出差。

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服务态度很好,硬件设施需要改善

By

July 20, 2017

第一次入住ihg,前台小姐很主动热情,登记入住时知道我是白金会员主动给我升级,由于和朋友一起来玩登记入住,所以前台小姐也多给了份早餐,很棒!这题体验很好,以后会尝试其他ihg的酒店的,期待…

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