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Rated 4.2 out of 5 by 674 reviewers.
Rated 1.0 out of 5.0 Fire Alarm At 12:04 the fire alarm went off. All the guests were gathered outside the front of the hotel. We were required to stand outside in the wind and rain for more than half an hour while the fire brigade checked the building. It was obvious from the beginning that the fire alarm was a false alarm and so I didn't see any reason why we couldn't have waited in the hotel lobby by the main door. While evacuating the hotel I followed on lady down the fire exit stairs and noticed she was bare foot! I appreciate this is a difficult situation to deal with but luckily there wasn't a fire because the staff didn't seem confident in how to deal with the situation. In the morning I was told I had to pay £7 for the overnight parking. I had already pre paid for my room. I explained at no point was I informed that there was a charge for parking. The 2 receptionist were adamant I had to pay. I then asked if there was any concession due to the disturbance caused by the fire alarm. I was then thrown 2 car park release tickets and told "there you go". Very rude and unprofessional behaviour! February 8, 2016
Rated 5.0 out of 5.0 by good hotel in harrogate Nice hotel, slightly tired staff great, facilities good, room lovely and quiet and dinner and breakfast very nice. Car parking £7 overnight which I did not appreciate was chargeable but no real issues except the car park is quite tight underground. Would definitely stay again. February 7, 2016
Rated 5.0 out of 5.0 by Great spacious room. Stayed one night on a business trip. Met all my expectations. February 7, 2016
Rated 5.0 out of 5.0 by Usual H.I. standard All was as should be / to be expected. A quiet room location, as promised, with efficient reception staff and good breakfast service. Gluten-free was set out, no need to request, a plus. February 5, 2016
Rated 5.0 out of 5.0 by great experience Location was great, within walking distance to shops and restaurants. Quiet area of town, so peaceful in the evenings. Great views from the higher floors. Easy to check in and out, plenty of staff so no queues. Great breakfast - lots of choice and all self service. February 3, 2016
Rated 5.0 out of 5.0 by Good stay I tend to use this hotel when staying for work in Harrogate as its a good location, typically good value and friendly staff. Rooms are of a good qualify and breakfast is generally plentiful. January 31, 2016
Rated 5.0 out of 5.0 by Great service Great stay, special mention for Richard who was in the breakfast room, he suggested things to do that we had not thought of and as a result we had a special day out. he was a credit to your company. January 30, 2016
Rated 4.0 out of 5.0 by Good location; comfortable room I like this Holiday Inn but they need to sort out the heating/air conditioning. The radiator was belting out the heat but having turned it off the only way of keeping the room cool was to open the window - which is then a bit noisy. It wasn't too bad this time around. January 29, 2016
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