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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 789 reviews
87%
Recommend This Property

Ratings Breakdown

789reviews

  • 5 Stars
    377
  • 4 Stars
    265
  • 3 Stars
    82
  • 2 Stars
    34
  • 1 Stars
    31

Great place to stay, comfortable rooms

By

9月 29, 2016

Great for convention centre, good location all round, staff very helpful too.
Have stayed here a few times and have always had great service

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wait for upgrade to finish

By

9月 29, 2016

club

The Upgraded rooms are very good. Breakfast is pretty good but dinner not to get excited about

Posted byHotelStaff
9月 29, 2016
Many thanks for your feedback. We do have plans to refurbish the public areas very soon too, so I do hope you will like these once you return to the then Crowne Plaza Harrogate. Best regards, Nicolas
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refurbished hotel

By

9月 26, 2016

platinumelite

Hotel looks and smells like it has been refurbished.

New beds rather too firm for my liking but that's better than being too soft!!
They didn't have mattress covers on bed and still using the old foam pillows but after first uncomfortable night they were changed for feather ones.
Great black out curtains but the light still comes through the sides!! I am sensitive to this otherwise I wouldn't mention it.

Posted byHotelStaff
9月 28, 2016
Many thanks for your review. We just last week receive a huge delivery of new pillows, mattress toppers and other bedding items aimed to improve our Guests' sleep even more. I do hope you will have an opportunity to return to try these out for yourself. Until then, best regards. Nicolas
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Yorkshire holiday

By

9月 26, 2016

Excellent location with parking on site. All attractions within the town within easy walking distance.
Great bar food.
Hotel let down by poor quality mattresses.

Posted byHotelStaff
9月 27, 2016
Thank you for your review, I am pleased you enjoyed your visit. I am sorry if our new Hynops Mattresses were not to your liking but hope you will change your mind on your next visit once our brand new mattress toppers will be installed. Best regards, Nicolas
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Harrogate 22nd Sept`

By

9月 25, 2016

club

A pity about the renovation works accepted but the issue was no AC and loud noise when the window was opened as advised by reception staff

Posted byHotelStaff
9月 27, 2016
The new air conditioning installation is currently in progress and is expected to be fully complete by in the third week of October. I am sorry though that this affected your stay. Thank you of for you feedback and we look forward to welcoming you back again soon. Best regards, Nicolas
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Pleasant surprise!

By

9月 25, 2016

Very pleasant stay - maybe better signs down in the garage, but lovely staff and the room was very nice. Would definitely recommend and stay in the future.

Posted byHotelStaff
9月 27, 2016
Thank you BevDev, I am pleased we pleasantly surprised you and look forward to your next visit. Best regards, Nicolas
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Hotel being refurbished

By

9月 24, 2016

club

The general stay was good but was spoilt by hard pillows, parts of the hotel being refurbished and poor cooking of breakfast items.

Posted byHotelStaff
9月 26, 2016
Thank you for your feedback. I am sorry if your stay was hindered by the refurbishments, and that the pillows and breakfast were not to your liking. I have discussed your observations with the Team who wish to be associated with my apologies. Best regards, Nicolas
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FINE EXAMPLE OF UP MARKET PROVISION

By

9月 19, 2016

club

Having seen the link with the INTERNATIONAL CENTRE at HARROGATE the venue appeared excellent for our needs in attending a weekend event in November. Unfortunately we required to cancel and being informed that we could not obtain a refund we elected to use the two nights as a base for touring the area which proved an excellent idea as the September weather gave us opportunity to see the beautiful Yorkshire Dales. The BONUS was the excellent accommodation that became our base. This is the best of the (excellent) Holiday Inn accommodation that we have stayed at. Outward and inward appeal covering all aspects of ones stay.

Posted byHotelStaff
9月 26, 2016
Many thanks for your review, we are delighted you enjoyed your experience and look forward to welcoming you back again soon. Best regards, Nicolas
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Exceptionally helpful staff

By

9月 19, 2016

club

Best naturally given customer service we have ever had in a hotel of this size.

Posted byHotelStaff
9月 26, 2016
Thank you Hassie, I am delighted the Team made the difference! We look forward to welcoming you back soon. Best regards, Nicolas
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Great Room

By

9月 19, 2016

platinumelite

Hotel is in the midst of a complete overhaul. I had one of the newly refurbished rooms and got a free upgrade as a IHG rewards club member. Can't wait for work to be completed. (I am a regular guest here).

Posted byHotelStaff
9月 26, 2016
Thank you Max, we are delighted you love the transformation. We look forward to your next visit. Best regards, Nicolas
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My Stay for Park Run

By

9月 14, 2016

Stayed at this hotel, as close to Fountains abbey park run

Posted byHotelStaff
9月 19, 2016
Thank you Andy, I am pleased you had a five-star stay and hope you enjoyed the run in those beautiful surroundings. Best regards, Nicolas
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Refurbished room. Good service.

By

9月 14, 2016

club

Hotel in ideal location. Accommodation was a refurbished room which was very nicely decorated with good facilities, although I did find there was a lack of drawer space and had to use the bottom of the wardrobe because the shelf in the wardrobe was rather high. There was very little disturbance or noise caused by the ongoing work. Staff were very helpful.

Posted byHotelStaff
9月 19, 2016
Many thanks for your feedback, that Team and I are pleased you had a five-star experience and look forward to welcoming you back again soon. Best regards, Nicolas
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