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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 605 reviews
79%
Recommend This Property

Ratings Breakdown

605reviews

  • 5 Stars
    318
  • 4 Stars
    125
  • 3 Stars
    68
  • 2 Stars
    53
  • 1 Stars
    41

Great hotel with recent updates

By

October 16, 2017

club

The staff was excellent our entire stay. They were decked out in the home team's colors, which I appreciated given it was a Homecoming weekend. We had a room right by the elevator and I thought that would be a problem, but we never noticed them. We had loud neighbors the first night, but that's not the hotel's fault. Our room (314) had a leaky AC, so they'll have to replace the carpet in the near future, but there was no smell of mildew so I imagine it was a new issue and it didn't affect us at all. I do recommend getting a room in the new wings instead though, as they are much larger.

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Very Spacious and relaxing rooms.

By

October 16, 2017

The room was very spacious and beautiful compared to what I was expecting. I have never had an issue at an IHG hotel, but this one went above and beyond for comfort. The staff was amicable in every way and very helpful. I would highly recommend them again. Due to military obligations, several members of my team and I have to stay in that area often, and I will recommend it to all of them. Thank you again for a great hotel experience and making me feel at home while away from home!

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Nice Overnighter

By

October 12, 2017

club

Staff great. Room very spacious and clean. Surprisingly great stop just passing through.

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Poor service

By

October 05, 2017

Hotel staff not responsive to issues, air conditioner in one of the new rooms didn't work

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excellent breakfast

By

October 04, 2017

a very nice hotel, friendly staff, very good breakfast. Clean and up dated rooms. comfortable bed, wireless and tv no problems. Highly recommended if in the area.

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Happy Homecoming

By

October 02, 2017

I was in town for a 30-year high school reunion. Staff were super-friendly, location was great, and the hotel was clean and comfortable. Great stay!

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Great location

By

October 01, 2017

Clean, quiet, atmosphere provided great nights rest. Located in prime area to offer great step off point for any activities in the area.

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Breakfast service and hotel lobby

By

September 28, 2017

club

The staff at breakfast was very helpful for me and my family helping us with drinks and plates, as well as providing us with fresh food. The hotel lobby was very clean and very welcoming.

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Home away from home

By

September 28, 2017

The entire staff is always on point. I've stayed at this location so much that I know most of the staff by first name. If you want a group of individuals to make you feel like your needs matter then I highly suggest this location....

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Cleanliness/room comfort

By

September 28, 2017

club

Room very clean and comfortable bed. Quiet with little or no noise from adjacent rooms

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Two Bad Rooms

By

September 27, 2017

club

Late check in, room's A/C was broken. Called to switch, waited for awhile, then went downstairs. Front desk staff acted surprised and started hurrying to find another room. The 2nd room was dirty, with a big industrial fan blowing and horrible cigarette smoke odor. Had to settle for a single bed on the 3rd try. Went to breakfast at 8:00am... most everything was empty. Only one staff member trying to clean the entire restaurant. Every table filthy. Once cook trying to catch up and get food out. It wasn't busy when we got there, not sure what happened a few minutes before we arrived.

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Weekend Stay

By

September 27, 2017

club

Great weekend stay, renovated room, accommodation staff, I have no complaints

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