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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.2

based on 645 reviews
89%
Recommend This Property

Ratings Breakdown

645reviews

  • 5 Stars
    327
  • 4 Stars
    210
  • 3 Stars
    59
  • 2 Stars
    22
  • 1 Stars
    27

Usual comfortable stay but...who has the terrible idea re the tea?

By

五月 25, 2017

We stay at this hotel several times each year when visiting family, it is clean and comfortable, the staff are pleasant and helpful and the rooms are of a quality that would expect at a Holiday Inn.
We will continue to stay here but will no longer be staying for breakfast. The new innovation since our last visit is a really grim thermos flask arrangement for the tea and coffee.
We are paying for breakfast, we would really like a pot of tea served. This is a sad little cheese paring effort to save a few quid that makes you look cheap and stingy.
Other than the horrible tea and coffee station we had a nice stay, thank you.

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Great weekend stay

By

五月 24, 2017

club

Very accessible from m40 which was great when traveling alone. Great for access for where I needed to be over the 3days I was down. Quiet setting and quiet hotel. Fantastic pool facilities, changing rooms is open no single changing area but is gender separated. I did booked into the on site beauty service for a facial and nails pamper session would highly recommend this, therapist is very professional and does an excellent job.

Only issues about my stay where unable to access my room lock n the first night issues with key but this was sorted out by staff on duty calmly and professional offering reassiance throughout the process. Also issue with room temp been t I was not sure if it was just me not understanding how the temp system worked or it wasn't working. Felt safe in the hotel and walking in the cat park particularly when arriving back alone in early hours of the morning.

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Visit to Harry Potter Tour

By

五月 24, 2017

club

Very helpful reception staff. Easy to find from motorway. Very nice rooms. Pool was great. Only real issue we had was food at the bar... the staff member charged me too much (was refunded) and the fish from my fish and chips had sooo many bones in it, it was practically inedible. When I told staff, her response was... I'll tell the chef! But that didn't really help me and the fact I hadn't been able to eat my tea properly!! Only a minor thing, and my niece really enjoyed her kids pasta!

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Leisurely break

By

五月 24, 2017

club

Service was fantastic property very clean .food and drink were very nice .Staff couldn't do enough for you when aseed
Overall a lovely break and we'll be back soon I hope

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Comfortable Stay

By

五月 23, 2017

platinumelite

Comfortable Night's stay.
Room was clean and spacious

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Great Hotel

By

五月 22, 2017

club

Stayed here a few times now. Staff are lovely, accommodation is great and very close to the M1 and wirk

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Don't Book An Executive Room!

By

五月 22, 2017

Checked in late around 1am with my wife on the 15th May, after working in London over the weekend. I'd booked an Executive room, but after the night receptionist took a good five to ten minutes just looking at his computer screen, he eventually said there'd been problems with rooms during the day and they didn't have an executive room available. They only had a standard double or a twin. We settled for the double, but weren't very happy. Once in the room, it was obvious the room had been made up for a family, as the sofa was made up into a bed. By now it was around 1.30am, we weren't in the mood to try and change. As a side issue the bed was very uncomfortable. So on check out I spoke with the receptionist who said she deducted the executive room cost and seemed to think that was good enough. Spoke to Duty Manager and after explaining what had happened, was offered 5,000 points in compensation, after a bit of negotiation agreed to offer me 10,000 points. Now a week later and after four emails sent to the hotel, with none of my emails answered, I'm still waiting for those points. Very, very disappointed - Being a Spire member, but not recognised as one on arrival, it is also supposed to guarantee you a room, hopefully the one you booked!! I really would expect better service than this. Maybe this review will speed up the arrival of those points or a reply to my emails, who knows?

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Holiday Inn stay

By

五月 19, 2017

club

good location / efficient room service / tidy clean hotel cant complain

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Relaxing and very clean and comfortable

By

五月 19, 2017

club

I stayed at Hemel holiday inn and the hotel was fantastic. It was clean and comfortable with excellent and friendly staff. I would definitely recommend this hotel

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Where are my towels????

By

五月 18, 2017

New opperTors of this hotel need to brush up their standards - reception has gone down hill and this team is the face of the hotel

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Well worth the visit

By

五月 18, 2017

club

Both check in and out was easy and fast, our room was very clean and the bedding was a joy with crisp white sheets and such a comfortable bed , The bathroom was fresh and felt new and the shower was the same, the evening meal and breakfast were very enjoyable. This was our first visit to The Holiday Inn and we should have visited before as our stay was on of the best we have enjoyed and would certainly visit again as they got it spot on Congratulations to The Holiday Inn Hemel Hempstead.

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Great stay

By

五月 17, 2017

Went for my wifes birthday for harry potter tour can not find any faults great hotel great staff

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