Rated 3.8 out of 5 by 88
Rated 3.0 out of 5.0 by CJNFLD Overnight stay following cruise
We stayed here for 1 night following a 7-night Caribbean cruise. It is a nice hotel- beautiful swimming pool and lounging area. They also have a bar and outside BBQ and offer combos for lunch meals which is nice. Rooms are spacious, and hallways are wide which is nice. We found it was very quiet as well. I called to ask the manager to reimburse me for my aeroplan points- I am still waiting for a call back. Front desk staff was ok- they did let us keep out luggage in the back room while we shopped as our room wasn't ready. Unfortunately their free shuttle to/from the airport don't start until 5am so we had to pay for a cab which cost us $21.00 Canadian funds.
February 27, 2014
Rated 2.0 out of 5.0 by rolstam Not up to usual HI standards
My family of 5 occupied a Junior Suite consisting of two double beds and a convertible couch. When we arrived in the room there were only three towels for five people and three (count-em) tissues in the tissue box. One small shampoo. The blanket for the sofa bed had large holes in it. We had to call housekeeping to get some towels and a full box of tissues. Our room was cleaned the following day at 6PM. The holy blanket was removed (not sure why) and not replaced. The waste baskets were emptied but the plastic bags were not replaced. We called for a blanket for the sofa bed and a half hour later received another holy blanket (it was a drafty if religious experience). The towel rack in the bathroom was broken and hanging loose from the wall. The air conditioner was extremely loud and cycled between way to hot and sweaty to freezing. Sleep was difficult.
The pedals on the elliptical device in the exercise room were so worn down, that one could actually see the floor through them.
I mentioned my concerns to the manager on check out and he said he would look into it. The pool is very nice.
February 26, 2014
Rated 5.0 out of 5.0 by CarolMav Truly enjoyable experience
With all the choices available in the Fort Lauderdale area we agreed we will stay here again next year! Great place!
February 25, 2014