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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
71%
Recommend This Property

Overall Experience

3.7

based on 349 reviews
71%
Recommend This Property

Ratings Breakdown

349reviews

  • 5 Stars
    141
  • 4 Stars
    77
  • 3 Stars
    50
  • 2 Stars
    36
  • 1 Stars
    45

Great Service

By

April 28, 2017

Edwundra at the front desk was courteous, helpful and prompt. The guests checking-in in front of me were a bit difficult and she was very patient with them. My room was well furnished, comfy and quiet.

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Comforted, clean room

By

April 26, 2017

Would not recommend this hotel. They have a massive staff issue. Was not greeted on arrival as a club member. Wasn't given my requests for lower floor, etc. wasn't even mentioned to me. I just checked my bank account and was charged $20 more than my bill states. Won't be back!

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great hotel

By

April 25, 2017

platinumelite

Was in town only for one night to attend a baby shower for my soon to arrive grandson. Hotel was easy to find and in a good location. Staff at front desk was very friendly and helpful. Check-in and out were very easy and quick. The hotel was very clean and my room was very comfortable. These are the most important issues to me. One of the best stays in a hotel in a while.

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Great stay and value!

By

April 23, 2017

club

Room is super clean, bed is comfortable! Staff is friendly and pleasant. Will consider other holiday inns in the future!

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Great stay after room was cleaned!!

By

April 23, 2017

club

Nice hotel but arrived to two dirty rooms!! Problem was resolved by front desk personnel and then our stay was nice!!

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Great mattress and pillows. Very comfortable

By

April 20, 2017

club

Great property and location with indoor pool and work out facility. The mattress is thick and very comfortable. Best bed and pillows of any other property we have stayed in!

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Wonderful Experience

By

April 14, 2017

club

Had a east check in and was well
Satisfied with the suite. Will definitely be staying here again.

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Nice stay

By

April 14, 2017

Good value - clean rooms - friendly staff. I would rec the this hotel to others to stay at.

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Friendliest staff in Birmingham

By

April 09, 2017

club

The people who work at this hotel are courteous and professional. They make you feel at home and welcome. I like staying at this hotel because its comfortable and doesn't feel like the "cookie-cutter" hotels in the area.

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Review

By

April 05, 2017

club

Comfortable bed and good service no complaints whatsoever.

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breakfast

By

April 03, 2017

platinumelite

I WOULD HAVE LIKED OPEN BREAKFAST LIKE YOU SEE IN hOLIDAY IN EXPRESS. tHERE IS A CHARGE AND ALSO BREAKFAST COUPON HAS LIMITATION OF 6 DOLLARS. ONE WOULD NOT BE EATING THAT MUCH IF THEY HAVE BUFFET TYPE, NOT NECESSARILY ELABORATE ONE BUT SIMPLE.

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Very nice

By

March 29, 2017

Newer IHG property, very nice place to stay. The food we had from the restaurant was good and the beer was nice and cold.

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