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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
73%
Recommend This Property

Overall Experience

3.8

based on 409 reviews
73%
Recommend This Property

Ratings Breakdown

409reviews

  • 5 Stars
    178
  • 4 Stars
    88
  • 3 Stars
    55
  • 2 Stars
    39
  • 1 Stars
    49

Bad hotel

By

August 19, 2017

Worst IHG hotel I have stayed at,I could write for along time how bad my visit at this hotel was, hall to hot , no towels in room , no coffee in room ( all they wanted me to do was buy their Starbucks coffee.

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Great place

By

August 16, 2017

The only problem I had was customer service just wqsnt friendly at all. When I walked up to the desk to ask qurstion all gour people standing there watched me walk up and very dry said can I help you. Another time I went to get spare key the nanager wasnt evern friendly (Black woman gold hair). Other than that it was a nice stay

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Great Stay

By

August 16, 2017

club

Room was a very nice size also very clean. Very elegant and loved the bathroom. Bed was very comfortable as well..

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Pool

By

August 14, 2017

club

I have a lung disease. And it was so hot in the pool area I couldn't stay in there. That's the only thing I didn't like. The employees and the hotel period were awesome.

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Average with kinks

By

August 10, 2017

club

Room was great. Amenities satisfactory. However, the air conditioning in the hall way did not work for a few days which was uncomfortable. Management did not seem to care or update guest on when the problem would be fixed. Nor did they offer to move guest to air conditioned floors or compensate for guest being uncomfortable.

Room was not cleaned some days or not timely.

Other than that stay was great.

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Lobby atmosphere

By

August 09, 2017

Carlos at the front desk goes above and beyond to ensure his guest are happy. Thuoung gentleman that host the bar at night was my bartender, waiter,

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Comfortable room

By

August 09, 2017

platinumelite

Initial staff at check in did not offer the breakfast coupon as I am a platinum member. The following day another staffer offing the breakfast coupon.

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No air conditioning in the lobby or hallways

By

August 07, 2017

club

Room was not ready at arrival 5:00pm no air conditioning in the lobby, bar or hallways. No domestic beer in the bar limited menu at the restaurant.

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Holiday Inn

By

August 03, 2017

club

The stay was Ohk. Just a few issue need some work!!

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Amazing stay and staff!

By

August 01, 2017

So pretty much all I have to say is that I am an IHG member and I travel all over and this is THE BEST staff I have ever encountered. They go far above what is expected and are so friendly. It made my very first trip to Birmingham all that much more enjoyable.

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Very nice staff and great rooms

By

July 30, 2017

I use Holiday Inn frequently for buisness traveling. Always has a very nice staff and they always have a good clean room.

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Great hotel

By

July 23, 2017

Great hotel for business travel. Professional, clean and efficient.

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