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Rated 3.8 out of 5 by 371 reviewers.
Rated 5.0 out of 5.0 by Thanks Awesome stay...lovely staff! The next tie i'm in Houston I will be sure to stay at the NRG location as it was easy to get to everything and everywhere I needed to go! February 27, 2015
Rated 5.0 out of 5.0 by friendly people and nice room with awsome bed! very nice and enjoyable experience! love the new look! from the lobby to room February 26, 2015
Rated 3.0 out of 5.0 by Not to the usual Holiday Inn standards........ Very limited menu No room upgrades for Platimum members No complimentay water No safe in the room Breakfast to order - slow! Construction work prevented a restful weekend. February 26, 2015
Rated 4.0 out of 5.0 by Recent stay near NRG Center I really enjoyed the new upgrades to the hotel appearance. I could have done without the construction crew in the room next door beginning so early. February 25, 2015
Rated 4.0 out of 5.0 by nice remodeled hotel lacking in IHG recognition Wasn't told hotel was under construction in advance but it wasn't bad since most of the inside work had been completed. Don't know if the hotel has a security problem or not but my wife and I were given the "third degree" upon check-in. Usually we are greeted by thanking us for being loyal IHG members and I had even used the new pre-check in on-line the day before. It was never mentioned and in fact I had to ask the desk if they had my membership number. The desk finally said " oh yes we have it" That was it. A most unwelcoming experience at this hotel. February 25, 2015
Rated 4.0 out of 5.0 by Very Clean Room and Good Shuttle Service This was one of the cleanest rooms I've ever had, the shuttle service was really convenient, and the staff was friendly. I will stay here again the next time I'm in town for business, February 22, 2015
Rated 4.0 out of 5.0 by Good value for the money Hotel is getting a face lift, very clean and convenient to restaurants in the area. February 22, 2015
Rated 3.0 out of 5.0 by Great Staff and shuttle service to MD Anderson Cancer Hospital This hotel is under construction and very noisy. They don't tell you this when you book a room. I was a patient at MD Anderson Cancer Hospital who was having surgery. Even under construction this hotel was very clean. The staff were very helpful with anything I needed. The restaurant was way over priced. $17 for a hamburger???? $5 for a bottle of water from the restaurant. The vending machine was always sold out of water.Hallways and rooms smelled like fresh paint my entire stay. Workers were using a jackhammer in the room next to mine. Just don"t stay here until construction is complete. Once renovations are complete will be a very nice hotel. There are plenty of good restaurants within walking distance.As an IHG Club Member did not get even a free bottle of water when you arrive. Every other Holiday Inn or Holiday Inn Express I have stayed at gives you at least a free bottle of water for each guest. February 22, 2015
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