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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.8

based on 563 reviews
74%
Recommend This Property

Ratings Breakdown

563reviews

  • 5 Stars
    252
  • 4 Stars
    120
  • 3 Stars
    79
  • 2 Stars
    58
  • 1 Stars
    54

Not Up To Standard

By

June 24, 2017

The lobby area of this Holiday Inn is clean and inviting. However, the armchair cushions are wore out and I sank deep into the seat. It wasn't comfortable. The staff at check in was unpleasant and was irritated. The room furniture is dated and the room smelled like mildew. The drop down ceilings and broken tiles in the bathroom needs to be replaced. One side of this Holiday Inn is next to a busy intersection and it is loud. Secondly, security lights glare into the windows and are hard to block at night. Outlets in the room are limited. I used the business center, and the printer would not work. Morning staff didn't respond and I felt that they felt it was not their problem. This Holiday Inn let me down.

Positives, the Food Manager in the lounge was very friendly. The Meal was hot and fast. In addition, the breakfast staff was great. The breakfast omelet was perfect.

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Poor cleanliness and cold water

By

June 22, 2017

club

The tub was still dirty from a previous guest and I had two cold showers as there was no hot water. The ancient faucet needs to be updated. Now, in their defense some friends stayed in another room the same night and had no cold water. They had to take intensely hot showers without any cold mixed in no matter which way they turned the ancient knob.

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Old and musty.

By

June 22, 2017

club

Will never stay here again. The room looked and smelled like it hasn't been updated since 1960's. The bed was lumpy and very old. I was made to pay $32.00 for parking my car there while I flew out of town while my friend who checked in after me was handed a free parking pass. There are Many nicer places to stay by the airport for the same price

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Fast check in

By

June 21, 2017

club

I like the quick check in. The no hassle check in. I like to use the app that's available to check to see if there are rooms available and to enter my payment. I come in and they have my paperwork ready.

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Flight Attendant

By

June 17, 2017

Amazing Service lovely stay. The staff was friendly and the location was great.

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Hobby Airport

By

June 17, 2017

club

Please make sure that if a guest asks for specific accommodations and agree to meet them ,that it is so. I was very disappointed in this location but the staff of the Pearland location was very accommodating and came through. I will be staying there twice a week for the next 12 months.

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Mr

By

June 15, 2017

club

Staff was courteous. Room was dated. Shower only had scalding hot water, maintenance was called and didn't fix. A/c did not cool properly. Pool was nice and the shuttle was convienent.

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Hotel okay. Restaurant food not.

By

June 14, 2017

Nice friendly staff but the good was not up to par.

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should be in better shape for a Holiday Inn

By

June 11, 2017

club

The room in this particular Holiday Inn definitely needs upgrading. They are old and since the bath fan didn't work everything was oxidizing and it smelled wet. The bed was comfortable. I was told they were going to renovate, if not I wouldn't stay there again.

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Good place for a quick stay

By

June 09, 2017

club

Had a one night layover and the hotel was perfect for my needs. Rooms were clean, bed was comfortable. Transportation to and from the airport is a plus.

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Don't count on the van

By

June 08, 2017

club

Van takes forever to arrive at the terminal to pick you up!

The driver does not stick to a schedule, asked the desk lady where the van was and she said he already left and does his own thing, which is wrong when people are scheduling their wake up and such to get down stairs for a certain scheduled departure.

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Fresh and clean

By

June 07, 2017

I enjoyed this hotel because it was fresh and clean. The staff are warm and friendly, easy to talk to. The breakfast is quality, and facility is upper class at an affordable price. My husband and I travel to Houston often, and I definitely will flag this hotel as a favorite.

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