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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 830 reviews
84%
Recommend This Property

Ratings Breakdown

830reviews

  • 5 Stars
    461
  • 4 Stars
    200
  • 3 Stars
    81
  • 2 Stars
    47
  • 1 Stars
    41

Really in need of an update!

By

October 20, 2017

The staff was more than kind, lobby and restaurants were great, but beyond the elevator to our floor and room, the hotel was dingy and old. With that goes along with questioning how clean it is. It just felt too old and dark and we felt very uncertain the whole time in our room. Unfortunately I could not recommend this particular Holiday Inn. Quite a difference from ones we’ve stayed at in the past!

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Comfortable bed and close to downtown

By

October 20, 2017

platinumelite

VERY comfortable bed. Quiet hotel. Close to downtown. A good selection of restaurants and stores within a few minutes. Safe area. Check-in and check-out only took seconds.

A few things that I did not like about this hotel: 1. people were smoking within a few feet of the front door. 2. I had my 'do not disturb' sign on my door in the morning (930am) before I checked out, but housekeeping started to come inside anyway. 3. The fan would not shut off.

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Great Place

By

October 19, 2017

Well-located, well-maintained, multiple-purpose facility. Highly recommend.

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Pleasant sleeping since the ice machine was outside of the door

By

October 19, 2017

Excellent stay. Pleasant atmosphere. Great location

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Convention participant

By

October 12, 2017

Close to Cuyahoga Valley Scenic Railroad.

Nice service but not worth the cost even at discounted prices.

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Nice bed

By

October 11, 2017

Nice soft bed, hotel was clean and the restaurant looks great. We had a problem with our plumbing at first but the staff was quick to fix the problem.

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Weekend getaway

By

October 10, 2017

club

We had a great stay. The pillows were a little flat was my only complaint

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Nice Hotel @ a Good Value

By

October 09, 2017

Friendly from the moment one walks in. Rooms are clean and spacious enough.

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Clean and quiet

By

October 09, 2017

platinumelite

Clean and quiet place.... a nice place away from home.

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Great Stay in Independence

By

October 03, 2017

platinumelite

Highly recommend this establishment , I highly enjoyed the bar and the restaurant. The food is great and the service exceptional

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Very Clean

By

October 03, 2017

club

Excellent Stay, Very Clean, I would highly recommend this hotel to everyone.

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Great place to stay and easy location.

By

September 29, 2017

The hotel was in a great location.the staff was friendly and helpful.will stay again

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