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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 769 reviews
84%
Recommend This Property

Ratings Breakdown

769reviews

  • 5 Stars
    426
  • 4 Stars
    185
  • 3 Stars
    76
  • 2 Stars
    43
  • 1 Stars
    39

Inconvenient Stay

By

July 26, 2017

club

Our stay was for a single overnight while visiting friends in Cleveland. Our check in was ok, but then our key cards didn't work. After carrying luggage up to our room and then back down to the front desk, we were told it was our fault the keys didn't work because we might have put them near another card. Once in the room we found there was no soap and had to go back down to the front desk, where we were told they don't put these out anymore because people bring their own. Went to the pool and found no towels (didn't bring any from the room as per hotel instructions), when I asked for pool towels it seemed as if this was an inconvenience to ask for them. At breakfast the food prep staff was more concerned with refilling the half full trays (as they took the food away directly in front of you). The room was OK, beds were decent. Will not stay at this Holiday Inn on our next trip.

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Nice hotel

By

July 26, 2017

Everything was nice except the towels.
Towels were VERY scratchy!!!

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Great Staff

By

July 26, 2017

The staff was excellent, we were part of the PEZ convention and they smiled at everyone of us and the staff that set up the ballroom and other rooms did an excellent job accommodating our needs.

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Horrible Hotel

By

July 25, 2017

club

For the price that I paid for the room I was completely unsatisfied, the bed was uncomfortable, the air unit didn't work half the time and the internet connection was constantly cutting in and out.

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very small rooms and beds

By

July 25, 2017

My room was dark, dated, and dirty. The beds were very small and had big dips in the middle. The doors squeaked and didn't close without force. The hallways were super hot and the elevators seemed like they were going to break down any minute. I got a group discount on this room, so they probably gave me the worst room in the whole hotel.

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Relaxing stay

By

July 25, 2017

Very busy location, staff other than one person was great. Checkin and checkout was a breeze. Needed fridge for medication and it was already in our room. Beds were comfy , most of the pillows were lumpy.

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A great place to stay!

By

July 25, 2017

A great place to stay for a PEZ convention! This was my fourth year coming and I always have a nice experience.

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Excellent Experience

By

July 21, 2017

club

This was our sixth or seventh time staying at this hotel. This hotel is the best in terms of value and amenities. It's a lovely property, and we enjoy staying there.

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Independence

By

July 19, 2017

platinumelite

Great experience with the exception of breakfast offerings. The cooked food was not good.

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My Stay

By

July 18, 2017

club

I rated sleep quality low because I hate hotel mattresses. It doesn't matter where I stay. I don't sleep well unless they provide a couch or recliner.

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Comforatable bed

By

July 17, 2017

club

Slept like a baby, water pressure was great, would suggest more shampoo

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Good Night's Sleep!

By

July 17, 2017

platinumelite

Convenient location, courteous staff and clean property at a fair price.

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