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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 443 reviews
85%
Recommend This Property

Ratings Breakdown

443reviews

  • 5 Stars
    237
  • 4 Stars
    112
  • 3 Stars
    37
  • 2 Stars
    35
  • 1 Stars
    22

Dub5music Detroit mi

By

June 22, 2017

club

Great room, location and staff..no microwave or fridge in room. Everything else was good...considering the price for a weekday nite..it should have had a microwave and fridge

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Elevator doesn't work

By

June 22, 2017

It was really nice when you walked in. But beyond that it needs some much needed updates in the rooms and hallways. The main elevator broke the night we stayed and we had to walk all the way to the back for an elevator. Not a big deal, only a inconvenience. The hallways were very dirty and needed a good cleaning, same for the rooms.

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This is a top property for many years

By

June 21, 2017

club

Excellent staff! in Itasca. The people here are all about customer service. They are always willing to help when something is needed. This place is extremely clean and is located close to shopping, restaurants, train to downtown.

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Great service

By

June 20, 2017

Great service from the front desk. Very friendly bartender in the lounge.

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Excellent dining and amenities

By

June 20, 2017

club

The food in the restaurant was delicious. The pool was very relaxing and enjoyable. While the rooms were well appointed and clean the beds were too hard and the pillows to soft. Overall a fairly good experience.

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Great staff

By

June 09, 2017

platinumelite

This hotel is a bit $$$ for what you're getting. The location was good for my needs.

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Great Stay

By

June 08, 2017

club

A great place to stay. Staff was friendly and extremely helpful. Restaurant exceed expectations in quality and value. I ate there many times as the food was great at a very reasonable price. Pool and hot tub were clean and enjoyable. Room was very quiet and clean. Definitely a great place to stay.

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Hotel needs updating

By

June 08, 2017

club

Great service and well kept up, but decor, carpet, walls, etc in hallways and restrooms was very "dated' looking

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Nice hotel

By

June 06, 2017

Nice clean hotel.only issues we had no microwave or refrigerator in room but we called and they got us one.Front desk didnt explain about NO FREE CONTINENTAL BREAKFAST GOT EMBARRASSED AT BREAKFAST LOUNGE! We paid for it but food was Great!

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Service and cleanliness failed

By

May 31, 2017

Asked for microwave day of check-in had to request avain next day. Poor water pressure in shower, no hot water, hair in sink, toilet would not flush, food deposits in fridge. Told cleaning lady of issues on day one but nothing was rectified. This was good hotel but fell apart my last few stays.

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Graduation Chicago

By

May 31, 2017

club

So glad I decided to stay at this hotel and location. It was pleasantly surprised at how nice the lobby was so inviting. Every future visit to the Chicago area will be here.

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comftorable bed, and spaciousness rooms

By

May 31, 2017

club

good bed comfrtorableness and spaciouness, service was horrible and pool and hot tub was horrible and dirty linnens, the service and stuff that happended in the pool ruined our trip

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