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Rated 4.0 out of 5 by 614 reviewers.
Rated 4.0 out of 5.0 by The Pillows We stay here often, but this was the first time there was a pillow issue. All four were the same - when I lay my head in the center of the pillow, the sides poofed up around my head. On a king sized pillow, that is a lot of poof - almost suffocating. I had to position my head at one edge to avoid this problem. November 19, 2015
Rated 2.0 out of 5.0 by Front desk response to LOUD guests When brought to the hotel staff's attention the fact that I was awoken at 4:00AM by the college-aged men in the adjoining room, the response was, "I'm sorry." A more appropriate response might have included a savings off my hotel room, or a complimentary breakfast. November 19, 2015
Rated 5.0 out of 5.0 by Awesome Location Very clean and comfortable room. The hotel is located near the Plaza. Awesome and convenient location. November 18, 2015
Rated 5.0 out of 5.0 by Nice hotel This is a great location. The hotel is clean, staff is friendly and breakfast is nice. November 18, 2015
Rated 5.0 out of 5.0 by Excellent Service I stayed here for over a week and I was pleasantly surprised by the quality of service I received. The room was clean and the housekeepers friendly and willing to do anything to please. The hotel has a shuttle that takes you within a small radius of the hotel. The shuttle driver Amanda was friendly and represented the IHG chain well. The breakfast buffet was the same everyday but the food was hot and good. You can order off the menu, but I had the buffet daily. The hotel has nice size rooms with a fridge. I have to mention Cinia who worked the front desk. She always had a brilliant smile and was a great resource in learning about the city. Overall an excellent stay and no complaints! I forgot to mention the hotel is within walking distance to an outdoor mall and several restaurants. November 17, 2015
Rated 4.0 out of 5.0 by Friendly staff and great location Was warmly welcomed upon arrival. Parking was quick and convenient for getting from my car to my room. Location was great - right near the Plaza district in Kansas City. Room smelled of cats, but was otherwise clean and very comfortable. November 17, 2015
Rated 5.0 out of 5.0 by great accomodations Great stay good people well treated good place to feel like a king November 16, 2015
Rated 2.0 out of 5.0 by No Good I'm not a hotel elitist BUT this is probably one of the worst hotels I've ever stayed at. Billing was screwed up, the room smelled like sulfur, the towels had an odd smell, the grout in the shower was flaking off, there were stains everywhere. I won't even worry that pieces on my toilet broke since maintenance fixed it in a timely manner. That was in the room. The "included breakfast" is the same thing every day (which gets old fast when you stay for four nights), average (at best) in taste and the service is hit or miss. Ask for water or juice or MIGHT get it before you are done eating...maybe. All in all, it probably works in a pinch but I wouldn't stay here given a choice. November 16, 2015
  • 2015-11-25 T13:58:39.162-06:00
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