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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 975 reviews
84%
Recommend This Property

Ratings Breakdown

975reviews

  • 5 Stars
    502
  • 4 Stars
    250
  • 3 Stars
    121
  • 2 Stars
    52
  • 1 Stars
    50

Great sleep and polite people

By

July 26, 2017

club

We had a great stay for a convention /combined friend vacation. We had all around great service, mattress and pillows great, clean, food good, everyone polite. I recommend this hotel. I felt safe to which other people at my convention not so lucky. So thank you!!

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Nice Location, Free Parking, Average Property

By

July 25, 2017

Recognized as Platinum Elite Member at check-in. Given "upgrade" to renovated rooms, which in reality was not really an upgrade. Room missing an easy chair/sofa. Had to go back to front desk, informed them of the issue, they accompanied me back to the room to confirm the missing chair, and within an hour was provided with an easy chair. Problem was the easy chair looked as if it was a leftover from a bygone era (see photos) with tears in the fabrics, worn edges and missing fasteners. Had the package that included breakfast, went to the breakfast area next morning (staying for five nights) and was informed that I needed a breakfast voucher. Turned out when checking in the front desk clerk failed to provide breakfast vouchers for the five night stay. Returned to the dining area and provided said voucher to the wait staff who was courteous enough to provide good service even without the voucher. Had a lot of trouble getting on the internet. Was not told the pass code changes and after many futile attempts was informed at the front desk that the code had changed. Throughout the five day stay, had difficulty accessing the internet. Great complimentary parking and access to the hotel was quite easy. Excellent room lighting and plenty of electrical outlets to charge devices. Hallway on floor seemed dark, could use more lighting. Wallpaper under bathroom sink was peeling (see photo).

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Lounge

By

July 20, 2017

club

Simmone in the bar was very friendly and offered suggestions on places to visit.

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Not great

By

July 19, 2017

club

Just ok, good location but little to no hotel amenities. And don't ask for a late checkout even though you have 20 people their for an event at the Plaza. Overall disappointed and have stayed here several times before.

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Need security

By

July 15, 2017

club

This hotel needs better security to protect your guests valuables

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Great

By

July 14, 2017

club

The stay met my expectations and if I was to return to the area I would stay at the holiday inn for sure me and my family had a good stay

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Nice place

By

July 14, 2017

club

Overall nice place. Big fan of the $25 pet fee per stay (not
Per night)., making the overall price compatrible / better to some cheaper options when traveling with a pet. Parking garage Made parking a breeze. Walking distance to country club plaza, fun place .

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Pick another location

By

July 13, 2017

club

Over priced, dated, had very strange layout and was not easy to navigate from room to parking garage Ex... If you don't like walking a lot or have a hard time walking long distances then this is not the hotel for you. It's not on the Plaza it's about a block away up a VERY steep hill. Had to change rooms in the middle of the night because our AC unit was making a loud knocking noise.

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Great staff

By

July 12, 2017

club

Great staff, very clean, good shuttle service, located by great shopping. Bathroom clean, too size goid

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Great weekend get away!

By

July 06, 2017

club

Great location adjacent to Counrty Club Plaza and area attaraction. Enjoyed a great weekend away with family.

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Good location-wonderful staff

By

July 06, 2017

club

Older hotel, but very comfortable. One of the nicest staff I've ever encountered at a hotel! Short walk to dining, shopping, and park

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Nice Location

By

July 04, 2017

Great location surrounded by restaurant and shopping district with lots of things to do.

Hotel is older but has been updated.

Would definitely stay again!

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