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Rated 4.0 out of 5 by 464 reviewers.
Rated 5.0 out of 5.0 by great location Loved this hotel, great location, clean, friendly staff, free parking. I would stay here again. April 23, 2015
Rated 5.0 out of 5.0 by WONDERFUL SHUTTLE SERVICE AND DRIVERS!!! My favorite thing (besides the great fresh fruit) was the free shuttle service and the cheerful, courteous service provided by every single driver they provided. I rode with four different drivers and they were all terrific. April 22, 2015
Rated 4.0 out of 5.0 by Great staff at Front Desk The young lady at check-in was fairly new to her job (as she mentioned in our conversation), but she was professional, informed, and helpful. Excellent customer service from her and also from the manager during that afternoon. However, the friend with whom I was traveling did not experience that same sort of helpfulness with the heavy equipment that she had to carry up the stairs. One HI staff member asked if she was finished using the baggage trolley, but no offer was made to assist her with her things. The problem with this is - there was no elevator to the second floor (the only floor where she could bring her dog). She had to bring the crate up the stairs without staff help and without an elevator. While the customer service at the front desk were thoughtful and willing to go the extra step, these qualities were not exhibited by the staff member that my friend encountered. Not many nice hotels are pet friendly. I am glad we were able to find this one at the last minute. One last bit of advice to HI: Since the total cost for a 1 night stay was quite expensive (over $200), one should find a good, high pressure shower, April 22, 2015
Rated 5.0 out of 5.0 by Good Ending To Bad Trip After a rough trip it was a good place to relax and get some work done! April 19, 2015
Rated 3.0 out of 5.0 by Comfortable bed but not so great service Bed was comfortable but room never really cooled down. Also, room was not serviced daily. When it hadn't been on day 2 of our stay, I had to go to front desk to ask to have room cleaned. This was 5pm. Day staff not very helpful or friendly but night staff was. Also, who had handicapped rooms on the 3rd floor? April 16, 2015
Rated 5.0 out of 5.0 by Best service on the Plaza! Entire staff is,efficient, professional, and friendly. I could stay at any hotel on the Plaza but choose this one for the service and convenience. Thumbs up!! April 16, 2015
Rated 5.0 out of 5.0 by Convenience with comfort Great location, price, and accommodations. No issues. April 16, 2015
Rated 1.0 out of 5.0 by Bad experience We stayed at this property for a soccer tournament. We were promised that there would be breakfast for the soccer teams. There was not. The staff was rude when we asked about it. The hotel seemed run down and dated. Carpet was worn. No elevator to get the 2nd floor. We had to carry luggage up the steps. This hotel was not worth the money we had to pay for the room. April 16, 2015
  • 2015-04-24T11:59:30.445-05:00
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