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Rated 3.2 out of 5 by 328 reviewers.
Rated 4.0 out of 5.0 Great view and awesome staff We enjoyed our visit and the view from our room of the stadiums was awesome. We did have some minor issues with our room such as the shower head leaking and the tub draining slowly, but everything was taken care of immediately when the staff was notified. Even when I needed a safety pin a member of the staff quickly provided one. The front desk staff was great! We also enjoyed the breakfast buffet and the upbeat friendly attitude of the servers. The downside: - not enough drawer space for someone staying more than a couple of days. -the carpet. Needs a good deep cleaning or maybe just change it out. July 8, 2014
Rated 5.0 out of 5.0 by Nice size room great place to stay I would recommend this place. Bed was super comfortable rooms are clean, service was excellent July 7, 2014
Rated 5.0 out of 5.0 by Great Location This hotel is very easy to access from I70. It is also across the interstate from both Arrowhead and Royals stadiums. Great for games. This hotel is dog friendly, with good dog walking areas. Parking can be hard to find during busy times. It is a typical Holiday Inn hotel. It looks well used, but was very clean, and the interior has been updated well. The room I had was very spacious and comfortable. The bed was very, VERY comfortable. The room was quiet. I ordered room service and the delivery was very fast. However, there were no condiments with my meal like salt and pepper....that's not a really major thing, but is a detail that shouldn't be overlooked. The meal was good otherwise. Front desk staff were awesome under great pressure when I checked in...they were very busy. The two staffers at the front desk handled everything like champs. The smoking area is outside, on both sides of the main entrance...kinda frustrating when you have to walk through a gauntlet of smoke to enter the hotel. I'd stay here again if I am in the area. There were no front desk staff during the overnight hours I assume. There was no staff when I checked out at 5:30am, and there was a sign and a box for the room keys to be dropped off. I had an issue with my final bill, but had to leave and call back to the hotel hours later to get it straightened out. It was straightened out immediately. I just don't remember seeing a front desk at a Holiday Inn that was not staffed 24 hours a day. July 7, 2014
Rated 2.0 out of 5.0 by N/A The staff made no effort when it came to my concern about the cleanliness of the room. I found empty water bottles behind the curtains and my daughter stepped on an toenail - GROSS. The waterpark was a lot of fun the hotel stay was not fun. July 7, 2014
Rated 4.0 out of 5.0 by great room terrible high priced breakfast buffet liked the room and the property. stayed basically to have quick access to the Royals game where we tailgated for a birthday party July 6, 2014
Rated 1.0 out of 5.0 by room/cost Our room smacked of being a converted storage to make available space..when in fact I had reserved quite awhile in advance. It was not clean, furniture pushed against wall between bed and wall..could not get in or out of bed on that side and could hardly reach air/heat controls which didn't work properly anyway. Tub did not drain, plug ins did not work....had to put coffee pot in bathroom to use..no decaff coffee next day..food particles on floor during entire stay July 3, 2014
Rated 4.0 out of 5.0 by Beds not comfortable and small- but overall good experience We went for a short vacation, Small beds and uncomfortable, but clean hotel and check in was easy, and staff very friendly. We paid a lot for room because of the indoor water park (CoCo Keys) and was disappointed there was NO FREE CONTINENTAL BREAKFAST FOR EVERYONE. Only free kids meal with purchase of adult meals at the restaurant. Knew this when booked but still when you pay that much for a room, it should come with free breakfast for everyone. Overall, good time clean room. July 3, 2014
Rated 2.0 out of 5.0 by Service quality and overall stay Due to the Royals game ending sooner due to rain, there were alot of people trying to check in early and to not have rooms available to 4pm made the wait longer than expected. Once in our room the room smelled nice but was not very clean. Items need to be moved and vaccumed behind. The waterpark at this hotel was very busy with some sketchy people( more so due to location of this facility). lots of kids not being watched by parents and staff didn't see like they cared either and did not force the guidelines. Breakfast buffet was available in the morning but no sign as too how much per person so when you are handed a bill for $65.00 my mouth dropped. Watepark and room price was pretty pricey for a one night stay and we were not able to enjoy the waterpark like we wanted due to the overall crowd. July 2, 2014
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