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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.9

based on 369 reviews
76%
Recommend This Property

Ratings Breakdown

369reviews

  • 5 Stars
    180
  • 4 Stars
    76
  • 3 Stars
    40
  • 2 Stars
    43
  • 1 Stars
    30

What was expected

By

July 19, 2017

club

I did not read everything in regards to this hotel and thought there was going to be a complimentary breakfast, the restaurant and bar were nice.
Pool was not working and man I tell you what, it was a hot day and i was looking forward to getting some relaxation when i checked.

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paper thin walls

By

July 18, 2017

Upon arrival the computers were down so it took almost 20 minutes to get a room key. The A/C could only cool the room to 75 degrees. I paid for breakfast to be included but there was a 45 minute wait to be seated so we never used the coupons and were not given a refund. My biggest complaint comes from what sounded like someone playing basketball all night in the room above me. When I called at 3am to complain the person working the front desk said that they aren't allowed to contact guests after 8pm. So the noise continued. The computers were down again when we checked out. The staff is there to collect a paycheck.

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EXCELLENT STAFF AND STAY

By

July 11, 2017

club

Overall great place. Staff was awesome. Breakfast was good. The cabanas are real nice. We will be staying again. Jose was a wonderful help as well.

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Friendly staff

By

July 10, 2017

I recommend this hotel to anyone looking for a nice place to stay.

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Great staff

By

July 09, 2017

The staff here was great. I had to attend a meeting and needed a quiet area, although the boardroom was not available, I was directed to an area that met my expectation in order to attend my meeting.

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Service was ok, facility not so much

By

July 08, 2017

Facility is not clean, bartender was terrible, front desk staff was ok, the shuttle driver was very nice and helpful.

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Dirty

By

July 07, 2017

I would not recommend this property to anyone! The furniture in our room was very stained and dirty. Even the walls in the hallway were dirty! The breakfast choices were awful and the kitchen didn't get our order correct! Mixed drinks from the bar are a joke!
This is by far the worst place I have ever stayed! The front desk manager even promised extra points that were never given for the issues we encountered!

Our military even deserve a cleaner and nicer place than this one!

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Cazares

By

July 07, 2017

club

The staff was very nice and friendly. We enjoyed the room, beds were comfortable and the room was clean and fresh. We will be coming back when we visit family.

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Aweseme Stay

By

July 03, 2017

Was great and hotel receptionist and maintenance workers were all very friendly. Only issue was although enough power outlets the ones built-on the lamps were loose or not working. I did not and forgot to bring it up to their attention. But overall great stay.

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Great service.

By

July 03, 2017

The hotel room was clean, the food was delicious and the staff was friendly and professional.

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Don't ask for an extra towel

By

July 03, 2017

club

This place smelled like a wet dog. I was traveling with family and we had 2 adults and 2 children in the room. They would only give us 3 towels - it was against their policy.

They called our room at 7:45am on a Saturday morning because they forgot to have us sign some paper when we checked in. I was in Killeen for a funeral and this call woke everyone up and just made everything worse than it already was.

There are lots of other options. Take them this place does. It deserve your money.

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Great stay

By

July 02, 2017

Room was very clean and the staff was just great, will be staying here on all my return trips

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