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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 1366 reviews
82%
Recommend This Property

Ratings Breakdown

1366reviews

  • 5 Stars
    728
  • 4 Stars
    287
  • 3 Stars
    158
  • 2 Stars
    110
  • 1 Stars
    83

Just OK

By

April 27, 2017

platinumelite

Depending on the staff person, you had a 50/50 chance of them being friendly and wanting to help you out. I am a Platinum IHG card holder and received one of the only rooms without a balcony and only a view of the back parking lot. The shower was tiny and room had an overall dirty feeling. Wouldn't recommend staying unless you are ok with subpar conditions and staff friendliness.

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Disappointing

By

April 27, 2017

I used the IHG preferences and none were honored. I asked for both early check in and lowest floor. I ended up on the 8th floor and it wasn't ready until after 3pm.
The paint literally fell off the tub while I was bathing. My guess is it was recently painted and the warm water caused it to come off. I brought several pieces of paint flakes to the desk and they offered to send up maintenance. It was late. I was tired. I didn't feel like there was much they could do.
All the elevators broke down at one point. There are three elevators to the first tower bone never worked and on Saturday night none of the elevators worked. I tried for over 30 minutes to call the desk and they had no idea.
The ice machine on the 8th floor never worked despite notifying the desk several times.
I had an early flight and I tried several times to call the front desk about the extreme loud screams and laughter from the pool at 9:30 pm. I was on an endless loop sent to a recording repeatedly. I was unable to get anyone.
They had a door hanger if you didn't need housekeeping to hang it on the door and they would credit your IHG account 500 points. I never received the points.

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Very expensive for one night

By

April 21, 2017

Very expensive for one night the rooms are super small the staff is good the room was clean and the bed was very comfortable

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Don't stay here

By

April 21, 2017

This entire stay was a huge disappointment and I will tell everyone not to stay at this hotel.

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Not Happy

By

April 20, 2017

club

Staff can be friendlier and more responsive. Rooms are small as is the bathroom. Staff not responsive.

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We loved staying at the Holiday Inn in SW Celebration!!!

By

April 20, 2017

club

This was our second time staying here at the holiday inn and we absolutely love it! The rooms are clean, the pool and hot tub are clean, and the breakfast in the hotel is the best value anywhere! We also used the fitness room which was always clean. I can't say enough good things about this hotel. We will definitely be staying here again in the near future.

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Not a great place

By

April 19, 2017

club

We were excited to take the kids to Disneyworld and the only good thing about this it has a decent size of pool and close to McDonalds but the pillows are not exactly comfortable and their is no room in the bathroom because the toilet is very close to the tub. Although we get clean towels all the time. We were disappointed when I found out that there is no free breakfast. I reserve the hotel because it was close to the park, advertise they have a shuttle but only run 1 in the am and 1 at night and i thought this place offer free breakfast because most of Holiday inn and other Hotels nearby does have free breakfast except for this one.

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Amabilidad y confort

By

April 19, 2017

El hotel esta muy bien ubicado, el shuttle a los parques es increiblemente puntual. Las habitaciones son lindas, las camas son COMODISIMAS (nunca concilie mejor el sueño). Las piscinas son muy buenas, lamentablemente x mi corta estadia no hicimos uso.
El personal de alamo rent a car super recomendable. Amable y de palabra.
Todo diez puntos!! Volveremos seguramente

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Good value

By

April 17, 2017

The staff was great, very friendly and helpful.
Although the Holiday Inn needs to update the furniture and the carpet, because it looks worn and stained. The rooms were clean and comfortable. The breakfast is not included.

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Older hotel that needs updating

By

April 14, 2017

Overall, I think the pool and exterior are probably the nicest areas of this hotel. The hotel needs updating, specifically regarding noise level and interiors. It is in a convenient location. The rooms were large and comfortable enough. However, comparing to other hotels I've stayed at that were in roughly the same price range, this hotel has a lot of work to do. I wouldn't stay here again.

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Excellent service

By

April 14, 2017

club

Excellent service front desk was very accommodating with any request just wish the bar was open earlier

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Vacation

By

April 13, 2017

Facilities were clean and welcoming. Room was clean and well maintained. Only reason for a good score is the rooms are not as upto date as Globe Arizona ( no plugs on lamps or USB ports) also hall rugs were stained in multiple locations. Staff, food, and pool were excellent! Would recommend to others. Disappointed on not receiving any points for staying- regardless of using another site to book because the points are based on the amount spent.

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