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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 624 reviews
84%
Recommend This Property

Ratings Breakdown

624reviews

  • 5 Stars
    359
  • 4 Stars
    133
  • 3 Stars
    50
  • 2 Stars
    42
  • 1 Stars
    40

Wonderful hotel!

By

June 27, 2017

club

We stayed in the tower portion of this hotel and were extremely impressed. I was originally trying to book a holiday inn express in another area that we had stayed at before. However, the price was much higher than anticipated. The assistant in the IHG reservation line immediately
found this hotel for an amazing price, with free breakfast! Parking is free, which isn't always the case in Canada.
The kids loved the pool and the sauna was a great bonus for
me! Overall, the hotel was clean, updated, and comfortable. The breakfast was great - though if it hadn't been
included I never would have paid for it ($50 for 4 of us!). Staff were incredibly friendly and accommodating.
The fitness center was beautiful and had clean, new equipment!
I have 3 small complaints though. Minor ones really. The beds are full size which is always hard when you have 2 kids that love to sleep all over the place! They are comfortable but not as much as others I've had in different hotels. The key cards were sometimes a pain as they didn't always work for every door (fitness center, etc). Lastly, the light in the bathroom was ridiculously bright! It was like staring directly at the sun! It was incredibly annoying - so much so that I found myself showering in the dark every morning (fortunately, there was a nightlight).

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Chargers on phone convenient, didn't know it was there, nightlight nice

By

June 27, 2017

club

Really wanted a bathtub after a long drive, no blankets on bed, cold at night, tile cold on feet, liked nightlight in bathroom and charger on phone

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Beautiful Room - Very Comfortable

By

June 26, 2017

My stay was very nice. The room was newly decorated and very beautiful.

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Holiday Inn. Kitchener

By

June 25, 2017

club

Disastrous
The service was very poor from the moment we stepped up to the front desk to sign in. The two women at the desk were unbelievably rude and by the end of our conversation I would rather have been at home Checking in was so stressful we wished we hadn't gone there. Other years have been relaxing at this hotel.

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Not a hotel for the picky

By

June 22, 2017

club

Wi-Fi did not work at all for us ( 3 devices) or many of our friends who were also there. If you have to stay here make sure you ask for the main tower - you definitely don't want to be in the back motel part ( unless you're there to party

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Comfortable bed with soft and hard pillows!

By

June 22, 2017

club

Staff is great. I have stayed there three times for the past 5 months and I never had any issues. The room is modern and bed is so comfortable. The rate is extremely reasonable.

I really enjoyed my stay here while I had to attend weekend conferences.

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Great service and clean room

By

June 21, 2017

club

Very impressed at the cleanliness of the hotel room and the staff were extremely welcoming and efficient.

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Low budget only

By

June 21, 2017

platinumelite

Low budget place for quick overnights only. Not a clean place and shouldn't be recommended to others..................

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Great service

By

June 20, 2017

club

Nice place will use again ,good breakfast and friend lunch staff

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Better choices elsewhere

By

June 19, 2017

club

This hotel was a disappointment. They downgraded us to a lesser priced and less desirable room when our room was not ready at three in the afternoon. It was a difficult to get this situation resolved. Will not stay here again.

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Dirty

By

June 18, 2017

club

Old and dirty room. They had a convention there and could not have another room. Hotel was full. Won't be back.

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Wedding block

By

June 14, 2017

club

Great stay! We were happy they had an outdoor pool!

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