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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 1039 reviews
92%
Recommend This Property

Ratings Breakdown

1039reviews

  • 5 Stars
    695
  • 4 Stars
    216
  • 3 Stars
    69
  • 2 Stars
    34
  • 1 Stars
    25

Clean, comfortable accommodations and responsive staff

By

September 18, 2017

club

The hotel and room were very nice. The staff was responsive and helpful for me as a guest and for me as the one responsible for a two-day meeting being held there. It was evident they wanted me to be happy.

We've held several events there and they are always accommodating.

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Fantastic Location

By

September 18, 2017

club

The location of the hotel is within walking distance of downtown Knoxville, the Parks and UT. If it's not within walking distance the free shuttle service is amazing! Never have I experienced a better shuttle service for getting around the immediate area. The staff is extremely friendly. The rooms are a little outdated, but still very clean. Both of our shuttle drivers were extremely helpful and knowledgeable about the Knoxville area. I would stay their again.

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Can't Imagine Staying Anywhere Else

By

September 12, 2017

This hotel has been consistently friendly every year that we have stayed. They are quick to assist with any issue and are completely genuine. Modern and classy atmosphere, spacious and clean rooms. Will not stay anywhere else in the area!

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Unfortunate stay

By

September 12, 2017

Best person I came in contact with was the new employee at the front desk. The way she was corrected by her superior was less than considerate of another person. She was nice and doing her best and I certainly understand her predicament in not knowing what to do. She was doing her best but the "manager" seemed to belittle her for not knowing what to do which was not her fault but the fault of the hotel management itself. I gave my comments previously at length. I did also bring the situation to the leaders of my conference.

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great

By

September 12, 2017

club

This Hotel was everything we needed in a room and the location was perfect to walk to football game. The hotel is very easy to get to and the bed was very comfortable. The only complaint on the room is the bathroom is very small and hard for multiple people to get ready at the same time.

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Last minute stay

By

September 11, 2017

club

Daughter goes to UT. This hotel was very convenient. I appreciated making last minute reservation and stay

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Mrs.

By

September 10, 2017

club

Clean, good location, nice conference rooms....
parking was too expensive

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Another experience

By

September 08, 2017

Comfortable bed, friendly staff. Charged differently from what was disscussed on the phone when booking.

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Knoxville Holiday Inn

By

September 08, 2017

club

Poor wouldn't highly recommend this place but if were in a bind would be sufficient.

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Great night sleep

By

September 08, 2017

club

I stayed for only 6 hrs while traveling and had a great night sleep. The staff was welcoming and helpful. Would have liked to be able to grab breakfast when leaving at 5 am. But good stay and would come back again.

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Not worth the price

By

September 07, 2017

Our room had no hot water the hallway light did not work and the bedside lamp electrical outlet did not work.

When we checked out we told the clerk these issues and she basically looked at us said okay, no attempt to apologize offer any discount OR any apology.

I definitely would re-consider going to this hotel if in the area again.

Only bonus was Jordon, the shuttle bus driver that was MORE than accommodating and polite.

Maybe the front desk staff should take lessons from Jordon

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Great value for the stay

By

September 07, 2017

This hotel offers great prices, and even better service. I did have some minor issues during my stay, but all were addressed in a professional manner.

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