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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 986 reviews
92%
Recommend This Property

Ratings Breakdown

986reviews

  • 5 Stars
    660
  • 4 Stars
    207
  • 3 Stars
    65
  • 2 Stars
    30
  • 1 Stars
    24

Had a nice stay - Crazy comfy bed

By

July 19, 2017

club

Bed was crazy comfortable. We were very pleased with our time here. All in all nice stay.

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Did Not Meet Expectations

By

July 18, 2017

club

The room was clean and nice, the beds were comfortable. We did encounter some problems that made our stay disappointing. We had 7 rooms for a local conference, with a total of 24 women. The rooms didn't have mini fridges, microwaves or blow dryers which I was told on the phone before coming that there was. One room didn't have a shower curtain, we called down twice and no one ever brought one up. The AC worked by swiping your key card in front of it, did anyone tell us this at check in? No. And we didn't even think that that was how to make it work.
They could've fixed all these things easily but no one wanted to help when we told them about our problems.

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knoxville

By

July 18, 2017

club

Bellman Joshua was very helpful. The restaurant could have stayed open more often

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Enjoyed stay

By

July 18, 2017

club

The room was clean and nice was very accessible to
The location I was spending my time at on this trip

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UT

By

July 17, 2017

Good location for visit to UT campus. Clean and friendly

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why is thiis?

By

July 16, 2017

club

why do I have to post a review to complete the survey??

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Recent Stay

By

July 16, 2017

club

I believe that starting on any other floor than 2 would have been better due to the strong smell of chlorine from the indoor pool. The floor smelled like a dirty locker room.

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Satisfactory for major convention

By

July 15, 2017

this hotel could not handle this many guests: elevators frequently were out of service. Limited dining options.

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UTK Tour

By

July 15, 2017

The hotel was clean, convenient to UT, and the staff was very helpful. I would recommend it!

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too many issues

By

July 15, 2017

club

I have stated them previously. i thought I said enough. the elevators were slow, the electrical outlet in the room didn't work, the electrical outlets in the lamps were loose.

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Clean room and good nights sleep

By

July 14, 2017

club

This was your average 3 star hotel. The swimming pool was on the smallish side. No hot tub. Good lighting. Great black out curtains. Nice and quiet.

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Poor guest services

By

July 14, 2017

club

I booked an executive king suite online and upon arrival was told that due to a "glitch" on holiday inns website that the executive floor was actually full. I was then given a standard queen room however I was still charged for the executive king suite. I believe that the staff was extremely unhelpful including daytime management and that they were homophobic and that's the reason I was treated so poorly and not given the room I was guaranteed on their website.

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