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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 901 reviews
92%
Recommend This Property

Ratings Breakdown

901reviews

  • 5 Stars
    607
  • 4 Stars
    189
  • 3 Stars
    58
  • 2 Stars
    26
  • 1 Stars
    21

Very nice hotel

By

April 24, 2017

platinumelite

I have stayed at the Holiday Inn Downtown weekly for about 4 months now. It is a very nice, quiet hotel. The rooms are very clean and comfortable. I always feel safe here. Danielle, who works at the front desk, always greets me with a smile and is very sweet to me when I arrive.

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Outstanding Visit minus one thing

By

April 21, 2017

Great location, friendly staff, very clean - wonderful stay for our visit to Knoxville while we visited University of Tennessee with our daughter. The only thing I would suggest is if you stay on the 11th floor, where there is a wonderful private breakfast, and the floor can only be reached by having an access card for the elevator, is to request an even numbered room. Unfortunately we had a 2 room suite that was on the odd numbered side and the noise from the street traffic at night was annoying. THe other side was very quiet. Other than that, book a room today!

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Great spot near campus

By

April 17, 2017

club

I would highly recommend this property if you are interested in staying near campus or the World's Fair are of downtown Knoxville.

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Neat and Clean

By

April 15, 2017

club

The hotel was a great Location to downtown. Enjoyed walking through parts of downtown. Traffic was lite. Felt safe and the hotel room was very clean.

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Half a good hotel

By

April 14, 2017

platinumelite

I made specific requests the day before check-in by phone and at check-in to get a room on the non-highway side and was assured both times. Didn't happen. Even sleeping with earplugs, the sounds of motorcycles and trucks shifting through low gears went on all night. It's a nice enough downtown hotel to stay at again, but if assurances don't guarantee a park side of the hotel, it's not worth the trouble.

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Hotel was fine

By

April 07, 2017

club

No late checkout as an IHG rewards club member was disappointing.

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Race weekend

By

April 06, 2017

This was a great hotel for the race. Nice rooms with the race packet pickup in the hote convention center and the start line right outside the front doors. The rooms were nice and spacious. Comfortable beds.

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Excellent staff great stay

By

April 05, 2017

club

The staff was very courteous and the location is excellent. The rooms were nice and clean. If travelling to Knoxville I highly recommend this hotel.

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Mix up

By

April 05, 2017

club

Hotel was nice, mix up with our room, staff trying to correct it was difficult, not very professional at the counter. Would like more communication from the hotel about events that affect our stay prior to the night before.

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Clean, Friendly and Good Service

By

April 05, 2017

Good stay, Recommend especially if visiting University of Tennessee.

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Great location

By

April 03, 2017

club

We had corner room and the view as spectacular. The staff was hospitable and courteous.

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Not up to par

By

April 03, 2017

The traffic noise from the main artery beside the hotel kept us up, as well as was very distracting during the day. We were on the 5th floor. The large windows were thin, single pane and poorly insulated with aluminum frames.

The internet was unable to provide me with even a 1MB/sec download or streaming rate. The sign-on was clunky and only appeared on the first day (Safari). Forget getting any work done in this establishment. The lobby internet speeds were not any different.

Make sure you calculate your expected final bill before you check in since only day rates are published on the reservation and checkin documentation.

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