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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 548 reviews
88%
Recommend This Property

Ratings Breakdown

548reviews

  • 5 Stars
    358
  • 4 Stars
    99
  • 3 Stars
    37
  • 2 Stars
    27
  • 1 Stars
    27

Great stay

By

May 24, 2017

Very nice and great staff room was clean and comfortable.
This was our second stay at this hotel and we will stay here again.

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Lake Charles, LA - Casinos closeby

By

May 24, 2017

club

The Holiday Inn and Suites-South are exactly what I was trying to find....value price near to the casinos and not have to pay inflated casino room prices.

The accomodations were excellent all the way around, and within 5 minutes driving time. The location is excellent, the area is very quiet, and the staff are the best, both in reception as well as the restaurant, and even the cleaning personnel were very customer-oriented and FRIENDLY.

I will be back, for sure!

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Good Experience

By

May 18, 2017

Even though it was Spring break and it was packed I had a good experience over all. I recommend booking ahead of time to make sure you stay in a room of your preferences.

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Great experience

By

May 18, 2017

I had a great experience at this Hotel. The staff was very nice and I enjoyed my stay.

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Awesome service

By

May 17, 2017

Will stay there again when I'm in town! Best rates and best service!

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Comfortable bed

By

May 16, 2017

club

Comfortable bed, good customer service, clean room

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Great stay !!

By

May 16, 2017

club

Very well maintained and wonderful staff !! Will stay here in the future.

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Horrible!

By

May 16, 2017

club

This was the worst experience I have ever had with a hotel!!! Don't book, it's too much for horrible service. Everyone was rude. I tried to ask about 2 transactions that were posted to my account and Mrs.Harris was the rudest person I have ever talked to. Instead of helping me she yelled at me and talked to me like I was dumb. Horrible.. DON'T DO IT!!!

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Clean comfortable room

By

May 14, 2017

club

The front desk clerk was less than helpful with my problem of no internet. I was finally able to connect the next morning, but the service was very slow. While checking out, I spoke to the manager and she was very gracious and apologetic.

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Not Impressed

By

May 11, 2017

club

I was not impressed with the suite for the price paid. Rooms were dark and musty smelling. There are many newer hotels in the area that I will try when returning to the area.

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Need more attention to detail

By

May 09, 2017

Throughout my stay, there was a persistent musty odor in the room. The AC didn't seem to be working very efficiently although it was never exactly uncomfortable. It was quite muggy. The bathtub drain stopper was missing. A staff member brought one, but it wasn't the right size so water slowly drained out of the tub. The shower curtain was missing on the last night of my stay and was never replaced. Several lightbulbs were out and only half were replaced when reported to the front desk.

To successfully compete in the local market, it's the attention to details that will ensure repeat guests. This time Holiday Inn fell short.

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Comfortable bed/spacious room and friendly staff

By

May 09, 2017

I would stay here again next time I am in Lake Charles. King size bed was comfortable and the room was clean.

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