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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 492 reviews
88%
Recommend This Property

Ratings Breakdown

492reviews

  • 5 Stars
    323
  • 4 Stars
    90
  • 3 Stars
    31
  • 2 Stars
    24
  • 1 Stars
    24

Great experience

By

February 20, 2017

I am in the Lake Charles area quite often on business. This hotel has become my go to place to stay. It has very easy access to I-210 with shopping, good food, and nightlife in very close proximity. The staff and room couldn't be better.

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Good comfortable hotel for visitors to Lake Charles.

By

February 19, 2017

club

This is a good and comfortable hotel with basic accommodations, a good restaurant and ample parking for visitors to the Lake Charles area. It is conveniently located for industrial customers, but not too close. There are enough local restaurants located close by making it easy to find whatever food you are interested in and there is a good restaurant in the hotel. I enjoyed my stay(S) at this location. It gives a decent value for your hotel dollar.

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Bad turned Good

By

February 19, 2017

My stay started out really bad and was quickly turned into a wonderful evening when Jarome quickly handled my situation.
Thanks to his professionalism and great customer service my stay was great

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Bed bugs in my room

By

February 18, 2017

club

Suffered from bed bug bites after staying here. Front desk said my room number out loud, which is a safety issue and i was traveling alone. Had to disinfect everything to ensure I didn't carry any bed bugs home. Manager offered me a thousand points, an apologize, no refund. Will not be staying here again.

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Business stay

By

February 12, 2017

club

Very clean and comfortable and affordable and conveniently located

Posted byHotelStaff
February 13, 2017
• Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. We're very happy that your stay was comfortable, and that our friendly staff exceeded your expectations. We're looking forward to seeing you on your future stay.
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Classes

By

February 12, 2017

platinumelite

The room was very clean, that was excellent really enjoyed conversating with each one of them and they were very helpful with directions

Posted byHotelStaff
February 13, 2017
• Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. We're very happy that your stay was comfortable, and that our friendly staff exceeded your expectations. We're looking forward to seeing you on your future stay.
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great beds and clean rooms

By

February 09, 2017

platinumelite

room was very big and clean, up to date and quiet . the works were very nice and helpful

Posted byHotelStaff
February 11, 2017
• Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. We're very happy that your stay was comfortable, and that our friendly staff exceeded your expectations. We're looking forward to seeing you on your future stay.
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great service and clean, well designed room

By

February 04, 2017

club

Staff at front desk is exceptional. Room is comfortable and clean. Fitness center is adequate.

Posted byHotelStaff
February 06, 2017
Hi GLC9 • Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. We're very happy that your stay was comfortable, and that our friendly staff exceeded your expectations. We're looking forward to seeing you on your future stay.
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Staff was great...

By

February 01, 2017

club

Room was clean the staff were courteous overall my stay was nice. Hotel is a little pricey and the neighborhood was not the best.

Posted byHotelStaff
February 02, 2017
• Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. We're very happy that your stay was comfortable, and that our friendly staff exceeded your expectations. We're looking forward to seeing you on your future stay.
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Great Location and Great Service

By

January 31, 2017

club

The staff and hotel were great for our trip. Ease of check in and quality of room exceeded our expectations

Posted byHotelStaff
February 02, 2017
• Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. We're very happy that your stay was comfortable, and that our friendly staff exceeded your expectations. We're looking forward to seeing you on your future stay.
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Nice Stay

By

January 31, 2017

club

Very nice accommodations, would definitely stay again

Posted byHotelStaff
February 02, 2017
• Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. We're very happy that your stay was comfortable, and that our friendly staff exceeded your expectations. We're looking forward to seeing you on your future stay.
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Great spot in Lake Charles

By

January 30, 2017

Perfect access to the 210 loop. Lots of food and beverage options nearby. Very comfortable bed and clean facilities. Indoor pool and hot tub.

Posted byHotelStaff
January 30, 2017
• Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. We're very happy that your stay was comfortable, and that our friendly staff exceeded your expectations. We're looking forward to seeing you on your future stay.
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