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Rated 4.4 out of 5 by 389 reviewers.
Rated 5.0 out of 5.0 by Friendly staff Stayed two nights for a conference. Excellent service and clean room. July 2, 2015
Rated 2.0 out of 5.0 Not the best, emergency only We ended up really disappointed with our stay at this particular location. Our room had a horrible odor that smelled like it may be a smoking room and old but they claimed that it was not a smoking room. They offered to fix with Fe-breeze and some machine that did not work at all. The housekeeping staff was very rude. Most importantly, it was horrible access for my husband who is in a wheelchair and has to shower from his own shower wheelchair. They made no real efforts to help solve the accessible issues. We would never stay here again unless it was the only option and an emergency. No one really seemed very interested in helping us with our issues. The room did not have a clean feeling at all and there were, what looked like, blood stains on the wall. Overall, we would never choose to go to this hotel! July 2, 2015
Rated 1.0 out of 5.0 by No hot water Drove here from Milwaukee to rest for remainder of trip to Aspen. Checked in and hit the hay. Got up with my 3 kids and were all in need of shower. NO hot water at all. Tried to call desk, but phone didn't work at all. Went downstairs to report it, clerk said no hot water in building, sorry. No discount, no extra points no nothing. Packed up stinky and headed to aspen. All I was told was thanks for understanding. Would have been nice to get a few dollars knocked off or 5000 points or something for not being able to have hot shower that I paid for. July 2, 2015
Rated 2.0 out of 5.0 by Uncofortable bed and poor service The front desk staff seem friendly but if you ask them about anything the response is a blank stare and nothing is done. Having a platinum level doesn't seem to mean much to them only to the other visitors in the elevator who were acknowledged as a platinum level guest but the other guest wasn't very impressed with the difference. The beds are hard and uncomfortable, the carpet was dirty and stained and the hot water was never there. The food in the sports bar is wonderful. Stay somewhere else and just go there to eat. Will be much happier then we were. June 30, 2015
Rated 5.0 out of 5.0 by great hotel great service wi-fi not great but it worked. Everything else was wonderful from the food to the bed! Would definitely stay here again! June 28, 2015
Rated 4.0 out of 5.0 by Was not disappointed As usual, away from my home, I felt comfortable staying at this Holiday Inn location. The room was clean and inviting. I was able to relax and rest when in the hotel. June 22, 2015
Rated 4.0 out of 5.0 by Customer Service Was Excellent We stayed at this hotel for three nights. Location was right off the freeway for easy access. Easy check-in & check-out. Would highly recommend. Beds were comfortable and it was an added bonus to have a refrigerator in the room. There was an incident with the water in our room one night and the Manager was very helpful in handling our problem. We were not impressed with the grill/lounge on site. The waitresses were very unfriendly. Almost to the point of being rude, unless you were a regular sitting up at the bar. June 22, 2015
Rated 2.0 out of 5.0 by Had to sleep in car Due to being given a smoking room after clearly reserving a non-smoking room, I had to sleep in my car in the parking lot. Their were no other rooms available when I arrived and all other hotels in the area were full, and the room I got had me smelling like smoke just after a few minutes in there. The staff was friendly and appeared sincerely apologetic, and did give me a non-smoking room for the following 2 days, but giving someone, who requested a non-smoking room, this smoke trap is unforgivable. No one should have to sleep in the parking lot. June 19, 2015
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