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Rated 4.0 out of 5 by 236 reviewers.
Rated 1.0 out of 5.0 by My last stay at Laurel West Upon arrival on 16 September, I knew immediately something was wrong. The sign over the front enterence said (another named hotel since I cannot place it in this review due to your software). . I walked in and talked to the front desk to ensure it was a Holiday Inn. The person at the front desk said yes but "thankfully not much longer." For the first time in years, I was not even welcomed as an Elite member, neither Platinum nor Spire. I reserved the room because I had a doctor's appoint early the next morning at the base and I needed the rest. I went to my room to find two double beds when I requested a King and the fact that the room had no fridge so I could not keep my medication nor anything else chilled. I went to the desk and was told that all of the King rooms were taken and that fridges were now only in King suites. I find that interesting because the parking lot was pretty empty. I went back to my room with a bag of ice and attempted to log on to do my time card. No internet, apparently it had been down for hours. Tried to sleep but the 30 year old AC unit made that impossible. Checked out the next morning after a good breakfast #they still get that right# and found out the internet was still down. I was completely unsatisfied with stay. September 28, 2015
Rated 5.0 out of 5.0 by Great Stay and nice hotel Clean rooms, comfortable beds, friendly staff and nice looking remodel to the hotel! I would stay here again. September 28, 2015
Rated 2.0 out of 5.0 by Disappointed This facility has always been our "go to" motel between Baltimore and Washington. For years the kids always loved the indoor pool (now gone) and the shuffle board game (now gone). There is virtually nothing for children to do in this facility. Outside is too much traffic so they can not play outside the motel and the inside is gutted. The entire facility is under construction and until the construction is completed we will not return. On the plus side the free breakfast was excellent, the room was newly renovated and clean. Unfortunately, when I made the reservations the person confirmed that this was the motel with the indoor pool and the Outback Steakhouse. That was a fib. Both are gone! September 28, 2015
Rated 4.0 out of 5.0 by Stay I stayed at 5th Floor Room 516. There were some renovation going on that floor. i Could Hear Metal Cutting, Grinding September 28, 2015
Rated 1.0 out of 5.0 by Don't Stay Here! This facility is currently being remodeled and the construction activities impact the public areas (lobby, hallways and dining "atrium") as well as the guest rooms. There is construction debris and equipment throughout the hotel and until work has been completed Holiday Inn should do the right thing and not accept reservations. September 27, 2015
Rated 1.0 out of 5.0 by hotel under construction with workmen everywhere. the workmen were on the floor we were staying on and sawing and hammering all day and did not clean up when they left. it took the hotel 5 or more complaints to finally sending up head of housekeeping even thou we asked for a manager.they had no pool as advertised.the workmen rode in the elevator with tools ect with us more times than not.after 3 days in the mess I was happy to leave. this was our 3rd time we stayed in this hotel. this was the only time we had problems. we were asked to leave our room one day so they could work in it. that was so wrong.we spent the day wondering around in the rain. September 24, 2015
Rated 5.0 out of 5.0 by clean place to stay once remodel is complete this location will be REALLY nice September 21, 2015
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