Rated 3.9 out of 5 by 327
Rated 3.0 out of 5.0 by osufan57 Hotel Renovations
This hotel is currently under major renovations. Once completed, we feel this will once again be a great place to stay. The location is good and easy to get to the KU campus and the downtown area. With the on going construction, the restaurant/bar area was part of the main lobby. However, the staff did everything possible to make things pleasant.
January 27, 2016
Rated 4.0 out of 5.0 by moose05 my stay
the hotel was under construction during our stay, but you never know other than a little dust. the staff was courteous and kind and willing to go the extra mile to make our stay comfortable.
January 26, 2016
Rated 2.0 out of 5.0 by Percival1955 This is not going to be a Holiday Inn after remodeling
Have stayed there several times before with enjoyable experiences
Not warned of 7 AM to 7 PM construction with moving man lifts with beeping alarms and sledge hammering out a wall under my room ...Otherwise we would have booked the Express a few miles away (we had 3 rooms). Also, the tub drain was so slow I was mid calf deep in water after a shower. Notifying maintenance (I saw him at reception and told him) resulted in no action whatsoever.
It is my understanding that the ownership group is changing this property to a another major chain, (we were told which chain, though the rules here do not allow me to mention it by name) though for a time during the transition it will be a "no name" hotel. In light of this, why in the world would IHG allow the obvious damage to their name and reputation evidenced in the reviews here to occur? Better to change the name and let the no name hotel suffer the consequences.I am merely Priority Gold, but my boss who was with me is a "Spire" member. He was equally put out by the experience. We are soon starting a project that will bring us to Lawrence many times.Unfortunately we won't be staying here again.
The front desk staff and especially the restaurant staff provided exception service under difficult circumstances, however.
January 26, 2016
Rated 1.0 out of 5.0 by Never Again 2016 Under Construction
On the IHG website I was never informed that the hotel was under construction. Traveling with my family using reward points we expected the pool to be open and the front desk to be where the front desk was on our last visit to this hotel. We had to guess that the hotel was even open upon arrival. Again nothing was mentioned on the IHG website stating this hotel was under construction. We would have stayed at another hotel if we had known. .
January 25, 2016
Rated 2.0 out of 5.0 by johnmmmmmmmmmmmmm the bar was the front desk
I went there to stay because they had an inn house bar and resraurant. I even called front desk to see what time the bar closed.and at no time was I told they were going threw a remodel.
would not stay there again till they finish the work and up grades on rooms. then I believe it would be a good value.
January 24, 2016
Rated 1.0 out of 5.0 by Titleist#1 Horrible!
I've stayed here in the past and it was good overall. This recent stay was HORRIBLE! When I made reservations I was not informed that construction was being done or I would have made reservations elsewhere. The service was poor, the food was fair, the room was not very clean and the construction was loud and the hotel was limited on rooms due to construction workers staying there. Overall, I was very disappointed and will never make reservations there again.
January 21, 2016
Rated 2.0 out of 5.0 by dentist60 Better Days
You can tell this Holiday Inn has seen better days. Could use a total redo. Would not stay here again.
January 21, 2016
Rated 5.0 out of 5.0 by Tuesday76 Winter Stay at Holiday Inn, Lawrence
Holiday Inn, Lawrence, was perfect for us. It was disappointing that a renovation was going on and the swimming pool was part of it.
The staff attention to detail was superb. The beds were comfortable and the room conducive to sleep.
January 20, 2016