Rated 4.2 out of 5 by 623
Rated 5.0 out of 5.0 by j12345568 great service
Value for money great location great service good hotel
February 6, 2016
Rated 5.0 out of 5.0 by Sweet Chocolate Empress I had no prblems on this stay
The first time i. Felt most relaxed enjoyed my stay
February 4, 2016
Rated 2.0 out of 5.0 Standards have dropped
Great location close to city centre, room was spacious and bathroom newly refurbished.
Bar area was found to be quite unpleasant, large noisy groups and furniture is disarray and dirty. We couldn't find anywhere to sit in comfort so went elsewhere for our dinner and drinks. On returning we tried the bar again as there seemed to be room and the tables had been cleared up, however we were given a drink in an unwashed glass with a large lipstick mark on the rim. It makes us wonder about the hygiene practices of this bar, perhaps insufficient or untrained staff. The drink was replaced and the bar staff were apologetic but spoilt the moment so we soon retired to bed.
No sleep unfortunately as we were kept awake by thumping loud music and the noise of many people walking across the floor. Obviously the room had been hired for a party. We eventually rang reception to complain and the noise abated after half an hour, although it did restart again later on. When we checked out we were asked if we had a good stay, however whenwe related our miserable night he seemed to not be listening, just going through the motions so we went on our way. Not a good stay, such a shame as this was once a great hotel, just hope ICH has not dropped its standards.
February 3, 2016