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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.3

based on 552 reviews
92%
Recommend This Property

Ratings Breakdown

552reviews

  • 5 Stars
    270
  • 4 Stars
    215
  • 3 Stars
    42
  • 2 Stars
    14
  • 1 Stars
    11

Not meeting IHG standards

By

January 07, 2019

This hotel's location is rather inconvenient. One cannot walk to the city of Leiden nor the train station. The hotel does offer shuttle service to the train station, but on a very limited schedule only. Rate information (transparency) deviates from common Holiday Inn practice, so please have a careful look when booking. Family room does not deserve that name given its size and the size of the beds. We had two stays recently, one late December and one early January. During both stays the restaurant only offered buffet dinner, no other options. On top of it all: very unfriendly staff, aside from the very few exceptions. When visiting the Leiden area, I would highly recommend considering other IHG options, e.g. in The Hague which is close by. In any case, avoid Holiday Inn Leiden.

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