Rated 4.6 out of 5 by 69
Rated 5.0 out of 5.0 by xxyy flawless
I travel often and I was very impressed with this hotel. This refuge in a snowstorm was very comfortable and a great way to relax after a stressful day of delays. Shuttle was prompt with pleasant drivers, all staff was hospitable, and the room was very quiet. Breakfast was delicious with nice waitstaff.
December 19, 2013
Rated 5.0 out of 5.0 by kimchee Beautiful Room & Hotel
I had an unexpected lay over in Baltimore, and took a chance reserving last minute with the Holiday Inn Express. It was a relief to be able to eat right there on the premises, as we had never been to your city before. I was pleasantly surprised with the room accommodation's, and the 24 hr Airport shuttle service was a godsend. I Would not hesitate to stay with your hotel again!!
December 18, 2013
Rated 5.0 out of 5.0 by JPandBK Beautiful and comfortable room.
The staff was fabulous. Great place to stay when flying out of BWI. Great shuttle service to and from airport and knowledgeable staff.
December 13, 2013
Rated 5.0 out of 5.0 by OldCastle736 Great Place
Easy access to BWI, Nice and Friendly Staff- Great Value
December 5, 2013
Rated 5.0 out of 5.0 by harry46222 Not the usual Holiday Inn
Different and updated. A nice fresh look to a brand that needs it. When I stay at Holiday Inn hotels I'm usually seeing an out of date facility. Not that I don't like the brand, it's just a little behind the other brands. This was a pleasant surprise and one I hope follows to other Holiday Inns. Nice job with the place.
November 29, 2013
Rated 4.0 out of 5.0 by gabbygoo Ok new hotel
If you are a Platinum member, the only perk is a higher floor. Very close to BWI. Need to do more for the Platinum members....I stay where I feel appreciated!
November 19, 2013
Rated 4.0 out of 5.0 by travelerjim Nice!
this is the friendliest staff I haven't encountered in a hotel.
they were extremely accommodating to all of my needs I will stay here again.
November 17, 2013
Rated 5.0 out of 5.0 by Bryan13 Great to be home
After a 6 month deployment to Afghanistan, it was wonderful to come back to such a clean, comfortable room and friendly staff. The restaurant was great, the shuttle was fast, and the wifi let me talk to my family. 5 stars in my book.
November 17, 2013
Rated 5.0 out of 5.0 by Regina7 Excellent stay when you are away from home
This is a front runner when I am staying in the area. The staff is excellent, always warm and friendly. The hotel has ample parking and is easy to get to and from the major highways of the area. I highly recommend this hotel for a good nights rest.
November 17, 2013
Rated 5.0 out of 5.0 by TravelGeek Great Value
I have never stayed at this property before, typically deferring to the Holiday Inn Express. The value here was excellent. The customer service was exceptional.
Clean, comfortable room.
There was a mix-up on the airport convenience shuttle that caused me to wait a long period of time but it was simply a communication mix-up. Once the hotel knew I was waiting the shuttle was there in five minutes.
November 13, 2013
Rated 5.0 out of 5.0 Good
This hotel was just fine, good staff & service... Staff seemed to care...
November 10, 2013
Rated 5.0 out of 5.0 by Particular940 I highly recommend this hotel!
The staff is wonderful and caring. The rooms have been entirely redone. All furniture is new and comfortable. I had breakfast and it was very good. Not a huge selection but everything was very good. I highly recommend this Holiday Inn to stay at.
November 10, 2013
Rated 5.0 out of 5.0 by WorldTraveler81 Very Friendly Staff
I have stayed at several area hotels before, and the staff at this particular location are amazingly friendly and accommodating. They go above and beyond whenever possible to please the customer.
As a IHG Rewards Platinum member, they upgraded me to a suite which was nice, and also gave me a complimentary bottle of water. Because of the amazing customer service I received upon check-in, I decided to leave my car at the hotel during my trip instead of using another airport parking lot. This was a smart move on my part not only because the cost was less $5 per night versus about $7 a night, but also because I arrived back a day later than planned because of the LAX shooting.
The shuttle service to the airport was fast for drop-off and took a little longer than expected for pick-up but I think part of that was my mind playing tricks on me after a long day of travel.
I would highly recommend this hotel to anyone in the BWI airport, whether you need a place to stay the night before a flight or have business in the area. The hotel is really nice and new, the staff is willing to go above and beyond whenever possible, and the rooms are extremely comfortable.
November 7, 2013
Rated 5.0 out of 5.0 by Jackie27000 Exceptional Service and very friendly.
I will always return to this Holiday Inn. The staff make you feel right at home. Great shuttle service to and from BWI airport and cost saving parking at the hotel. The newly decorated lobby is beautiful.
November 5, 2013
Rated 4.0 out of 5.0 by Pittfan Pitt lost but we won
Everything was just great room,food location and price.
October 30, 2013
Rated 2.0 out of 5.0 by CMMike Poor Platinum experience
When I checked in the desk clerk did not recognize me as a platinum member. The next morning for breakfast I inquired about the platinum gift bag or a breakfast credit. The young lady looked at me stone faced and said, "We don't do that anymore" Not a simple I am sorry, or explanation.
That same afternoon, I noticed gift bags lined up on the floor behind the desk.
Also the bartender was really a grump. For $5 bottle of beer you should get a thank you.
The only bright spot was Debra M, the waitress for breakfast. She was polite and pleasant. Her service was excellent.
I will not be back to this hotel.
October 27, 2013
Rated 5.0 out of 5.0 by pnr1 Excellent from the minute I walked in the door
From the moment I first stepped into the well appointed lobby and was immediately greeted by the most pleasant Welcome Agent at the front desk who was friendly and sincere I knew it would be a nice experience. Within 15 minutes after arriving in my room the telrphone rang and it was the front desk asking if the accomodations
Were as expected and if I was satisfied. What great customer service. I came down from my room for fresh air a couple of times that evening and was asked by another hotel rep if everything was ok. The breakfast buffet was a real suprise as the quality of food and staff in the restraunt were so accomodating. I was disappiinted I had ti leave but will make it a point to stay there or any other holiday inn facility after this very positive experience.
October 26, 2013
Rated 5.0 out of 5.0 by PeggieSue Great value
Very good price for the quality of the accomodation. Comfortable bed, clean, and quiet. Only negative was no complimentary breakfast.
October 26, 2013
Rated 4.0 out of 5.0 by jkaryl Comfy beds and great bartender
The bed is very comfortable with lots of pillows. The front desk was helpful, cheerful, and responsive to our needs. The bartender was helpful with wine and beer selections. I do wonder why we were given free bottles of water a week ago at the same hotel and had to pay for each bottle this time.
October 19, 2013
Rated 5.0 out of 5.0 by TerrenceJ Clean, comfortable room.
Stayed one night and left my car for a week after flying out. The room was perfect and the staff could not have been more helpful. They also directed us to a restaurant that had the best Maryland crab cakes I ever ate.
October 18, 2013
Rated 5.0 out of 5.0 by HurricaneHank Saved me
Stopped in Baltimore for 2 nights. First night was at another place which was unsatisfactory. Called around in the early evening, found this Holiday Inn with vacancies at a low price with AAA membership. Big, clean, quiet, nicely appointed room. Friendly staff, no hassle airport shuttle. Good selection at breakfast buffet though it's not included in the price. I guess that's the only negative I can find, though the cost of breakfast is reasonable and puts the overall stay price in line with Hampton which does include breakfast. Not a deal killer especially since the selection is better.
This place was much appreciated after the previous night. Keep up the good work!
October 17, 2013
Rated 5.0 out of 5.0 by IloveJ Great in so many things!
We stayed there for 4 nights (Oct.10-13, 2013), we loved it so much. Definitely we will back to stay there. The room is clean and fresh, the staff is great, the bed (we have king size bed) is very comfortable, the breakfast is good and what else..even just sit in the lobby I feel good and comfortable..I recommend you to stay here..
October 17, 2013
Rated 2.0 out of 5.0 by sjim Disappointing
I found this Holiday in to be a bit dissapointing. We arrived late after a very long day and just needed to sleep.
In the daylight the next morning I noticed food smeared on the wall by the hall mirror and the couch was so dirty I didn't want to sit on it.
When I stopped by the front desk and asked about a tooth brush I was told they didn't have any.
Food at the $10 breakfast buffett wasn't as good as I normally get included with the room at the BWI Holiday Inn Express.
I also noticed that what looked like a fairly recent rennovation showed some sloppy craftsmanship. The tile work in both the bathroom and the dining room looked like it had been done by a blind drunk.
Overall it wasn't horrible, but it was about what I'd expect from a $40/night hotel - not a Holiday Inn.
October 16, 2013
Rated 5.0 out of 5.0 by Liz007 The best beds/pillows!
Very clean and easily accessible. The beds and pillows are so comfortable that I went on line when I returned home to see about purchasing them. Nice room.
October 15, 2013
Rated 5.0 out of 5.0 by WaxonWaxoff Great service and very close location to BWI
Loved the hotels location and the free shuttle service to and from the airport. Kept my vehicle there for a week with no worry and only $5/day. Staff was very good to us and checked in and out easily.
October 12, 2013
Rated 4.0 out of 5.0 by Guy1066 Very convenient for BWI and great service
My first time in the area and I did not realize that this is a recently rebranded and fully renovated property. I chose it based on location and the Holiday Inn brand and was not disappointed. Staff and service were excellent, room was very clean and comfortable. My evening food and drink were OK but not memorable.
October 7, 2013
Rated 5.0 out of 5.0 by bl1970 Great Find
I never want to review this hotel because I am afraid people will learn just how wonderful it is, and I will struggle to get a room. It is always clean, and fresh smelling. The Front desk has always been so very helpful. I stay here every time I am in Baltimore.
October 6, 2013
Rated 5.0 out of 5.0 by nhscooper What a Surprise!
This hotel was a Comfort Inn at one time. I never had stayed at this hotel because of that. Even after it was changed to a Holiday Inn I still stayed elsewhere. I was not happy with my last stay at the Country Inn and Suites across the road, and thought I would look at another place. I tried the Holiday Inn and what a surprise! The hotel is fresh clean and modern.
October 6, 2013
Rated 5.0 out of 5.0 by Leamax 10 days : PCS move
Staff is FANTASTIC!!! I have stayed here previously but this time we stayed 10 days with hubby and my cat. Staff bent over backwards to accommodate all my requests. For example, asked to have room cleaned first thing in the morning so I did not have to put my kitty in the kennel for long, not an issue, my room was the first one they cleaned. Told them the washing machine was malfunctioning, they fixed the same day and made it a point to let me know it was fixed. The hotel was jam packed but anything I asked for was accommodated immediately.
Rooms are big and very very clean. Actually, the entire hotel was spotless. Loved the complementary breakfast which had lots of fresh fruits, hot buffet and so forth. Gym and business center were small but complete. The only downside is that their wireless internet was not very strong.
October 5, 2013
Rated 5.0 out of 5.0 by bigtony Excellent stay!!!
My wife and I stayed here because we had a flight going out to Vegas the next morning. The Hotel was suburb. The staff was friendly from check in to check out. The Hotel was spotless and the room was very large. Location is right next door to BWI. We parked our car at hotel while we went to Vegas. The shuttle took us to airport and picked us up on our return. The shuttle driver was extremely friendly. He offered to stop at McDonald's because he heard my wife say she wished she would have gotten a cup of coffee at hotel. This is a WOW experience. To be very honest, the Holiday Inn was nicer than the resort hotel we stayed in Vegas. We will return again.
October 5, 2013