Rated 4.6 out of 5 by 592
Rated 5.0 out of 5.0 by ofelric reliable shuttle service
There's always a reliable shuttle service even late at night and very early morning.
June 24, 2016
Rated 4.0 out of 5.0 by hkmcf bwi Holiday Inn
when it comes to a stay in a hotel the first item of importance is a clean, comfortable bed. second, adequate towels in a sparkling bathroom (tub mats should be offered to prevent slippage). a freshly vacummed carpet and well placed lighting with a complimentary breakfast.
June 22, 2016
Rated 4.0 out of 5.0 by LonJax Great location
Hotel is just minutes from airport. Staff is friendly. Overcharged for breakfast but when I raised the issue it was dealt with quickly
June 22, 2016
Rated 5.0 out of 5.0 by RF_Engineer Great value!
I've stayed at many hotels around BWI and I found this hotel to be a cut above the rest in terms of overall value.
The bed was surprisingly comfortable, and everything in the room was in good working order.
I'll be staying here again on my next trip back to the area.
June 21, 2016
Rated 4.0 out of 5.0 by elenita22 cancelled by manager
I got the value and quality I've come to expect but had one major problem. My reservation was confirmed by text AND email, but when I called to inform the desk I would arrive after midnight they had no record of my reservation. When I gave the confirmation number, I was informed that since the credit card didn't go thru the manager just cancelled it; except I was not informed! No text, no email. As it turns out, they did find a room for me, but how is it that a reservation is cancelled without informing the traveler? And I am rewards member with over 100K points under my belt. (Which is another issue: somehow my dates are never eligible for use.) The problem was that the credit card expiration date had not been updated.
June 19, 2016
Rated 4.0 out of 5.0 by Mil Traveler Great stop over
Needed a place to freshen up on a long layover at BWI. The shuttle was quick and responsive. The room was quite, clean bathroom, perfect for what I needed.
June 19, 2016
Rated 5.0 out of 5.0 by Hogan71156 Great Hotel
Great hotel. Recently renovated with some nice touches Great staff and good food.
June 16, 2016
Rated 1.0 out of 5.0 by DrRob001 Worst experience ever
I checked into this hotel last night (6/12/2016) I got into bed and was awaken by something crawling on my chest, and found it to be bugs. When I rolled the blankets back the bed was infested with what appeared to be small black ants (I did take photos). Then I noticed they were on the nightstand as well. I jumped out of the bed. I did call downstairs, the person at the desk did apologize and I was given another room however after that episode I didn't sleep a wink. I checked out this morning and was told by the person at the front desk that a manager would be contacting me but I've yet to hear from anyone. I've stayed at this hotel on a few occasions because its close to BWI, and I'm also a member of the IHG rewards club but this experience is a first and most likely will be my last with HI (IHG).
June 13, 2016