Rated 3.8 out of 5 by 277
Rated 1.0 out of 5.0 by Romano14 Very Disappointed.
Wrote an email to General Manager, but haven't gotten a reply. Attached below.
I want to express my disappointment with my stay at your Holiday Inn in
Livonia, MI. 4/27-4/28. My stay started off with very poor cell reception in
your building, probably because I was given an interior room. I can
understand having this problem and dealt with it. However after waking up
this morning to find out that the water to the building was turned off
without any notice I must say was very frustrating. I am in town on business
and to have to bath using a bottle of water is unacceptable. I understand
maintenance issues arise and systems have to be taken down is such cases,
but to leave your guests unaware or not to offer them some sort of
alternative is not a good way to keep loyal customer. A call from the front
desk prior to shut down as to be given a chance to use the bathroom would
have been appropriate. All I heard from the front desk when I called down to
ask about the water problem was "We're sorry" and "It's being worked on". I
know it was not the front desks fault the water was being taken out of
service, but I do believe they or the maintenance department could have
addressed the situation in a much better way.
I spend two weeks or more each month traveling and using IHG properties as
my first choice when traveling on business due to the better customer
service and to stay in a comfortable environment. Your hotel did not live up
to its normal higher quality standards I've received with other IHG
properties over the past year. I believe that this was an isolated problem,
but a problem that has to be brought up as to be learned from.
Removed contact info per your terms.
May 3, 2015
Rated 5.0 out of 5.0 by NonnaBarb Clean, Comfortable bed and safe
Clean place to sleep, eat and have a drink at the bar.
Good breakfast at a reasonable price. Good location, easy to get to shopping, and dining.
April 30, 2015
Rated 5.0 out of 5.0 by WalkingMan41 April is a great time in Livonia
I have stayed numerous times at this Holiday Inn for short 2 day business trips and I always enjoy my stay. The staff are consistently courteous, attentive to my needs and the facilities are always in excellent condition. The rooms are quiet, the beds are awesome, the complimentary breakfast are first rate and everything is clean. After a long day, the bar is like a friendly pub to decompress and have a nice dinner. I highly recommend this location for business travelers or family stays.
April 26, 2015