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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 702 reviews
90%
Recommend This Property

Ratings Breakdown

702reviews

  • 5 Stars
    382
  • 4 Stars
    216
  • 3 Stars
    59
  • 2 Stars
    25
  • 1 Stars
    20

Excellent location for visiting London

By

March 29, 2017

club

This hotel is in an excellent location for visiting London. The shuttle bus to the train station is great (although the last shuttle bus back from the station on a Saturday night has been changed to an earlier time of 8pm - this is far too early to be honest).

The room was spacious, comfortable and spotlessly clean but the main asset to this hotel in my opinion is the staff. They were all extremely friendly and eager to assist.

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Wouldn't recommend

By

March 28, 2017

Staff were extremely rude and food was poor - this is not the normal standard I have experienced at the Holiday Inn and Holiday Inn Expresses.

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Meh

By

March 28, 2017

club

Charging to park outside your hotel is taking the mickey.

The bed was uncomfortable with a dip in the middle so we ended up constantly rolling together.

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Overnight stay for work

By

March 25, 2017

Love staying at the holiday inn Brent cross. Always a warm welcome at reception and check in is always very quick
Rooms are​a good size and always clean
Ordered room service during this stay and the food i ordered arrived very quickly and was of a high standard.
Comfortable bed and a good sleep was had.
I was out early I'm the morning so had the takeaway breakfast and it was ready for the requested 0550.
Look forward to my next stop at holiday Inn Brent cross

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Great staff, room needed some renovation

By

March 24, 2017

As always staff were great. However the room was in need of decoration and renovation. The carpet was really stained and looked shabby. The bathroom was also in need of renovation.

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Day stay

By

March 22, 2017

club

The staffs we're courteous
The only issue I have is parking

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床铺很舒服地理位置很不错

By

March 20, 2017

club

当时因为要去看周杰伦的演唱会所以定了这家酒店地理位置很不错晚上12:00依旧有公交车直达酒店出行很方便,性价比很高床的质量跟其他的假日酒店基本是一样的睡眠体验不错

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Excellent value for money and time!

By

March 20, 2017

club

Clean facilities. Courteous staff. Great breakfast menu. Parking available. Timely turndown service. Option of early check in and late check out for being an IHG member. Front desk were very friendly and efficient too.

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Better options nearby

By

March 18, 2017

Oddly difficult hotel to get to. The room, 1004, is typical layout, but very run down. They clearly put effort into maintenance, but it's simply old and at the end of its life. Water pressure is a joke - as in its so bad it's actually amusing. Until you want a shower, that is. The mattress was terrible - I actually checked to see it was there because for a moment I thought it was just a base. Breakfast was typical UK Holiday Inn standard. Overall, second worst HI I've ever stayed in anywhere in the world.

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Not value for money at all

By

March 17, 2017

Bathroom was disgusting, dirty towels with lipstick marks, bathroom titles had stains on them.

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Great Service

By

March 14, 2017

club

All staff, from the front desk to the restaurant personnel

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Friendly and attentive staff

By

March 13, 2017

club

This is a good Hotel in a convenient location. Whilst the decor, fixtures and fittings could benefit from a bit of an upgrade, the staff are always friendly and attentive.

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