Rated 4.2 out of 5 by 205
Rated 2.0 out of 5.0 by Mart8 Poor bed
The room we were given had a rather smallish double bed which was very near the wall on one side making it very difficult to get out of especially in the middle of the night.There were insufficient toiletries and towels for 2 people although more were brought when we asked for them. But that only happened once. The other 2 nights, it was back to too few towels again etc.
We stay quite often at Brent Cross but we were were not greeted as a gold member until I told them.
The breakfast room was very busy although Barbara in charge does her very best and is very good.
It was a big sporting weekend but surely that is the problem for the hotel to solve.
Also big queues at check out on the Sunday morning.
July 8, 2014
Rated 5.0 out of 5.0 by Andy681 Comfortable room, friendly staff
A very comfortable stay and great nights sleep. It is nice to have summer weight bedding which is not supplied in all IHG hotels. Staff on reception, especially Andre, were very helpful and efficient.
If arriving by Tube it is worth noting that a courtesy bus is available with the phone number displayed in the Tube station, although the walk is pleasant if the weather is good.
July 7, 2014
Rated 5.0 out of 5.0 by jingles1 room was superb
all the staff were very good in there approach to customer servicewith special mention to to Fabio who was very attentive to our needs and a credit to your company
July 6, 2014