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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 603 reviews
92%
Recommend This Property

Ratings Breakdown

603reviews

  • 5 Stars
    348
  • 4 Stars
    187
  • 3 Stars
    39
  • 2 Stars
    18
  • 1 Stars
    11

Great Hotel with Great Service

By

May 22, 2017

club

Great Hotel in the right location for our needs! Off road underground parking with easy access to the lobby! All staff were friendly and helpful. The resaraunt was good and the Bar was open hotel guests 24hrs. My family and I will be definitely be staying here again.

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Sehr guter Service und gutes Preis / Leistungsverhältnis

By

May 22, 2017

Das Hotel liegt in schöner Lage und eignet sich direkt für Spaziergänge. Die Küche ist gut, ebenfalls Kaffeequalität. Etwas störend ist das Fluggeräusch am Morgen und am Abend, wenn man mit offenem Fenster schläft. Alles in Allem ein Hotel zum Weiterempfehlen.

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comfortable bed, free wifi

By

May 22, 2017

Good hotel in Brentford, clean comfortable rooms. Great with free wifi. Good food, nice staff.

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Great restaurant staff who were attentive and helpful

By

May 21, 2017

Nice staff at the restaurant - who went out of their way to help.

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Nice

By

May 18, 2017

Much better experience than my last visit. Christina on reception was very helpful. Room was what i would expect. ( unlike my last stay). Lunch was nice. Breakfast ok.

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executive rooms quiet and nice

By

May 14, 2017

club

positive: executiv eroom is quiet and have a nice balcony;
negative: chair at working desk is not comfortable and approprite to work; fitness very small and too modest equipment; air condition extremely loud

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Nice hotel

By

May 11, 2017

club

Nice hotel Nice hotel Nice hotel Nice hotel Nice hotel Nice hotel

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freindly staff great service

By

May 11, 2017

platinumelite

I had a friendly reception from the moment I arrived, this hotel is well presented with a comfortable bar area, I would defiantly use the this hotel again.

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Comfy bed

By

May 10, 2017

club

A good hotel but pricy at the time because of the rugby so book early

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Excellent experience

By

May 06, 2017

Fantastic staff excellent service. Close to central areas

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Great Hotel and Exceptional Service

By

May 05, 2017

Had a great stay for Army v Navy match at Twickenham, room very comfortable, clean and well serviced, not much to do in Brentford, good walk along the locks/canal and some good pubs nearby. Twickenham only 3 miles away and train and bus links into London nearby.
The staff were very friendly, efficient and very professional and Ashley behind the Bar was a saint to have to put up with us, he is an asset to HI.
I would highly recommend this hotel to all and I will be back next year 5th of May 2018 for Navy v Army game hopefully will get a room overlooking the canal this time.

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Quite room

By

May 02, 2017

Comfortable and quite room and great customer service

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