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Rated 4.3 out of 5 by 1055 reviewers.
Rated 5.0 out of 5.0 by Over all experience This was a great experience. The Holiday Inn provided everything we needed with no problems. I would recommend this for anyone going to London. My travel agent made our reservations and saved us quite a bit of money on our room rate. August 2, 2015
Rated 5.0 out of 5.0 Short stay Recommend as a great place to stay when arriving from Eurostar at St Pancras. Easy walking distance to tube at Russell Sq. We were made to feel most welcome by all the staff. I appreciated their help on how to get to the places we wanted to visit. The breakfast was excellent. Rooms on the small side and hallway noise is noticeable. However we were not disturbed in the night. Nearby places to eat and shop was a plus. Thank you all. August 1, 2015
Rated 5.0 out of 5.0 by excellant stay had a great stay, staff very helpful gary very efficient. all good July 30, 2015
Rated 3.0 out of 5.0 by Average qaulity but friendly staff We stayed for 6 nights and experienced a few incidents. We had a fire drill in the morning due to a toaster malfunction, didn't have hot water for one night, and we saw a mouse dashed by one night when we sat at the lounge/bar area for a drink. Other than the above incidents, I think the room is clean, and the staff are friendly. July 30, 2015
Rated 5.0 out of 5.0 by Great Location The room was big and airy, I would like to have been able to have opened a window, and disabled bathroom needs up dating. It was my husband Birthday, and we had a tray of fresh fruit and cake, which we appreciated as it was his 60th. July 30, 2015
Rated 5.0 out of 5.0 by great stop went for a long weekend with my 10 year old. the staff were brilliant from start to finish.stored bags when room not quite ready. very accommodating. discount on pre booked breakfast. superb staff and food. easy check in and out. would highly recommend. will be coming again. July 30, 2015
Rated 4.0 out of 5.0 by Great location, poor wifi connectivity Stayed with family for five days on holiday with our rooms on the fifth floor. Despite requesting adjacent rooms two weeks earlier this was only arranged when we arrived and reminded the check in staff. Overall the hotel is a good choice especially due to location, nice and quiet. Beds are extremely comfortable though rooms are on the smaller side. Major downside was the internet connectivity via WiFi, it was very poor on the 5th floor and the disappointing thing was the front desk employee feigning surprise when i rang to complain. Finally someone called and informed us the issue was with BT, not sure how accurate this was. Its a major issue for travelers who would want to keep connected especially with business. Otherwise we had an overall good stay. July 27, 2015
Rated 4.0 out of 5.0 by Comfortable and good service I stayed for 5 days in July 2015. Overall great service, except that the breakfast ran out of supply for some major items, such as fruit and smoothies, half an hour before the breakfast time ended. July 26, 2015
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