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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
72%
Recommend This Property

Overall Experience

3.7

based on 1177 reviews
72%
Recommend This Property

Ratings Breakdown

1177reviews

  • 5 Stars
    414
  • 4 Stars
    356
  • 3 Stars
    173
  • 2 Stars
    125
  • 1 Stars
    109

Great nights sleep comfortable beds

By

January 22, 2020

club

Good hotel, need to address issues with Jacuzzi and fly infestation in Gym/changing room area. Other than that had a wonderful sleep with lovely pillows

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Disappointed

By

January 21, 2020

club

Room was dated, bath had not been cleaned property and when I complained it wasn’t cleaned properly again, wanted a hot bath but went without.
Ate and left food, mentioned that food was stale so I left it, was told it was fresh the day before ,
Stayed here a few times for work, it’s cheaper locally but I don’t mind paying for a known service, carpets ripped in my room, broken curtains, stale food, flat coke, just disappointed

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Elstree Stay

By

January 19, 2020

Was not a good stay, over an hour wait for food that was then sent back as not edible, then a terrible bed and then the hotel accepting deliveries directly under my window at 3am! Shockingly bad!

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A good experience

By

January 18, 2020

Very helpful staff good relaxing environment enjoyed it

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Working weekend

By

January 16, 2020

club

I stayed here for work. Clean hotel, with friendly, helpful staff. The room was comfortable and quiet. Buffet breakfast was excellent. The dinner menu was good as was the food served. Great service. Good value for money.

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reasonable hotel and services for the price

By

January 10, 2020

hotel was easy to find and although there was nothing fancy about the room, toiletries etc, it had everything we needed for a short stay

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Renovated rooms would make a world of difference

By

January 09, 2020

club

Try to make your questionnaires shorter. Few people have the patience to rate so many things.
Ask a statistician.

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Not a good experience

By

January 09, 2020

club

Everything that could go wrong went wrong at this hotel. Bar staff were rude. Assistant Manager seemed to find everything amusing. Would not return

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Interesting stay with police and ambulance

By

January 03, 2020

When we arrived there was an argument going on with a customer claiming he had prepaid and the hotel not having received it. Things got a bit heated and the police were called. The hotel staff acted well in trying circumstances.

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Family stay

By

January 02, 2020

platinumelite

Used as a base to visit several attractions nearby was perfect for us, good size room and great breakfast

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Hotel rooms need attention

By

January 01, 2020

club

Stayed a couple of nights over Xmas break. Staff excellent, public areas spotless. Let down by outdated and worn bedroom and bathroom. Needs some investment whilst being good value for money. Probably worst hotel room condition for some time . Disappointed to indentify so many niggling issues.

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Great location, ideal parking, combined with great service.

By

January 01, 2020

platinumelite

Great location with warm, friendly, very helpful and professional staff.

Stayed at this hotel before and although the bedrooms and bathrooms need some attention no big issues. Great hotel, very relaxing and great nights sleep with an outstanding breakfast.

Highly recommended.

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