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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 503 reviews
80%
Recommend This Property

Ratings Breakdown

503reviews

  • 5 Stars
    207
  • 4 Stars
    168
  • 3 Stars
    63
  • 2 Stars
    29
  • 1 Stars
    36

Family Gathering

By

February 23, 2017

club

38 Members of our family came to the hotel as we do not meet up very often. We felt this was one way to keep the family together. We all had a most successful reunion made even better by The holiday Inn and it'staff
When we decide to hold another get together we shall most certainly put the hotel at the top of our list for accomadation. Thank you all for everything.

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More Restaurant Problems

By

February 23, 2017

platinumelite

I stay at his hotel on a regular basis.
As I had a bad experience previously when iused the restaurant for my Dinner I have been going out for my meals
However as there was a bonus points offer available I decided to have dinner in the hotel.
I ordered my food and at least thirty minutes later a waiter came to my table and asked me if I had ordered.
I told him that he had one minute to bring my starter which I pointed out had been ordered some time before his visit.
The starter duly arrived in around four minutes and I had stayed longer than my threatened departure time.
The guest on the next table also waited for a similar time before being attended by a waiter and he was offered a free glass of wine for the inconvenience, I was not!!!
The rest of the dinner proceeded without further mishaps.
Breakfast time left a lot to be desired as I had to endure the sight of a member of the breakfast staff continually coughing into their hands as they worked with the cutlery and stirring the buffet dishes. This member of staff never left the dining area but continued to cough violently and they were carrying a dish towel in their hands which had been used to cough into and to my horror this person was laying up tables without leaving the dining area to wash their hands.
It was really horrific to behold.

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First class staff!

By

February 22, 2017

Stayed here for a family get together with 28 staying in the hotel rising to 38 for dinner. The staff in all departments were exceptional and couldn't have done more for us, they were friendly and accommodating at all times. The food and service were good over all meals taken, even serving 38 of us at dinner. Rooms were good (although too warm), with comfortable beds. Great facilities, used both gym and pool.
Absolutely no hesitation in recommending this hotel and would be very happy to hold our next gathering here.

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Good relaxing break

By

February 21, 2017

club

Easy to access hotel, good facilities and fabulous value for money.

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Shabby room

By

February 20, 2017

club

My room was shabby and needed updating. The wallpaper was peeling off and there was damp behind. Please see attached pictures. Not very good for the price paid :-(

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Stay

By

February 19, 2017

platinumelite

Everything was better that expected Regarding Staff
Pool
Gym
Dinner
Breakfast
Parking
Bar
Checking in
Checking out
Cleaness

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Tired old hotel

By

February 16, 2017

club

I think the hotel is in need of some investment. The rooms and common areas are shabby and lack quality.
No doors on wardrobe, bits of cardboard under the side table to keep it steady

Rooms too warm.

Beds are comfortable

Food poor

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Clean and tidy bed very comfortable

By

February 14, 2017

club

Overall the hotel was nice and clean and had nice stay just had bad experience with the valentines package we booked it wasn't what we had expected with the menu not being the same as on the exact Valentine's Day which wasn't mentioned when booking it

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Paul B

By

February 11, 2017

club

Over the years I've stayed at many hotels , but this has to be one of the worst the dinner was bland and tasteless and breakfast was so overcooked it was impossible to eat

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Excellent service

By

February 10, 2017

Great hotel with wonderful staff who couldn't do enough to make you feel welcome and at home.

Would highly recommend

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2 nights stay at London-Elstree M25 Jct 23

By

February 10, 2017

club

Enjoyed our stay at this hotel. Quite good location for north west London and well priced as well. Room service was excellent and the menu simple but adequate and well presented.

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Business stay

By

February 07, 2017

club

Good hotel though breakfast could be better. Rooms are clean and tidy and dinner is very good

Posted byHotelStaff
February 09, 2017
Dear Guest Thank you for your comments regarding your recent visit to the hotel, So pleased that your overall experience of the hotel was a positive one. I will ensure that your comments regarding breakfast are picked up and actioned with the team. I look forward to welcoming you to the hotel again very soon. Warmest regards Emma
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