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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4

based on 1614 reviews
84%
Recommend This Property

Ratings Breakdown

1614reviews

  • 5 Stars
    629
  • 4 Stars
    589
  • 3 Stars
    212
  • 2 Stars
    92
  • 1 Stars
    92

Great view, very convenient location

By

February 23, 2017

club

Stayed here for a 40th birthday celebration because we were looking for a tall hotel with skyline views. This has 27 floors!
Booked a standard room but mentioned the birthday and staff not only put us right at the top, but also left free cheese and wine and a card!
Very handy location - moments from the tube on a handy line straight through central London and to mainline stations (Piccadilly). Able to leave baggage whilst we explored museums such as Natural History, Science, V

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Excellent value and location

By

February 22, 2017

club

I highly recommend this hotel for the location and convenience to the city via the Gloucester Circle Tube stop. It's close to several popular shopping areas and wonderful restaurants/pubs.

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Lovely night away from the kids

By

February 21, 2017

club

This is a great place to stay, at reasonable cost. The rooms are clean, and the facilities are good. The staff are ready to help.

I had the best night's sleep since having kids, so can recommend to any mums who need a break! The meeting was good too, though our meeting room was too small, as another group had booked the big rooms, and they were VERY Noisy!

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Good service , comfortable beds nice food

By

February 21, 2017

club

Stay very pleasant .Very central to theatres and atractions.Always try to stay at this hotel.

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Top Lage für Aufenthalt in London

By

February 20, 2017

diese Hotel war der ideale Ausgangspunkt für meine Geschäftsreise, ich würde dieses Hotel jederzeit weiterempfehlen

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location and great service

By

February 20, 2017

platinumelite

friendly, courteous and knowledgeable staff. good choices of food and places to dine in hotel.

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Great hotel

By

February 19, 2017

club

Good hotel nice rooms great staff people were vey helpful nice bar and breakfast

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Comfortable and relaxing atmosphere

By

February 15, 2017

platinumelite

Team at the hotel was outstanding. They were very caring and helpful and ready to assist at anytime.

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Good hotel but staff unhelpful

By

February 13, 2017

We arrived to find a demonstration outside the hotel so had to use staff entrance. Only one person at checkin although two people were on computers behind reception. When finally served we were told we queued in the wrong place but as nobody else available she would help. Checked in and room was fine. Used ihg voucher at the bar and barman was also unhelpful. We were meeting friends here and time was short so we eat in the restaurant the two burgers were burnt and crunchy and mash potatoe was a solid lump. We think the food had been reheated as we had waited a while. On check out there was nothing to pay but I was not asked if all was okay with the stay or a proper acknowledgevent that all was paid and complete. Not a hotel in would recommend

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Comfortable and friendly staff

By

February 12, 2017

platinumelite

Regularly stay here on business and always find the staff to be helpful and the amenities to be good.

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快適で交通至便

By

February 12, 2017

部屋が清潔で地下鉄の駅に近く市内へも空港へのアクセスもよい。従業員も新設でフレンドリーだった。朝食の質も高く美味しかった。

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Good location but tired

By

February 11, 2017

platinumelite

Have stayed here several times on business due to convenient location. However rooms are tired and generally the hotel could do with refurbishment.

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